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    • Trying to install honorbuddy via installer (error)

    Discussion in 'Honorbuddy Support' started by tropz, Nov 21, 2014.

    1. tropz

      tropz New Member

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      Hey guys trying to install a clean version of honorbuddy as i am having issues with my old one and the updater so i thought it would be best to try a fresh install and its giving me setup failed.
      0x80070490 - Element not found.
      and here is the log file:
      [7C734:7BE60][2014-11-21T20:42:49]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\mitch\Downloads\Honorbuddy Installer v2.5.12061.757.exe, cmdline: ''
      [7C734:7BE60][2014-11-21T20:42:49]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [7C734:7BE60][2014-11-21T20:42:49]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\mitch\AppData\Local\Temp\Honorbuddy_20141121204249.log'
      [7C734:7BE60][2014-11-21T20:42:49]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\mitch\Downloads\Honorbuddy Installer v2.5.12061.757.exe'
      [7C734:7BE60][2014-11-21T20:42:49]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [7C734:7BE60][2014-11-21T20:42:49]i100: Detect begin, 3 packages
      [7C734:7BE60][2014-11-21T20:42:49]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.51106.1'
      [7C734:7BE60][2014-11-21T20:42:49]i000: Setting string variable 'NETFRAMEWORK45' to value '378675'
      [7C734:7BE60][2014-11-21T20:42:49]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [7C734:7BE60][2014-11-21T20:42:49]i101: Detected package: NetFx451Web, state: Present, cached: None
      [7C734:7BE60][2014-11-21T20:42:49]i101: Detected package: vcredist110_x86, state: Absent, cached: None
      [7C734:7BE60][2014-11-21T20:42:49]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [7C734:7BE60][2014-11-21T20:42:49]i199: Detect complete, result: 0x0
      [7C734:7BE60][2014-11-21T20:42:51]i200: Plan begin, 3 packages, action: Install
      [7C734:7BE60][2014-11-21T20:42:51]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [7C734:7BE60][2014-11-21T20:42:51]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.21005.1) OR NOT MFC110_Version_x86' evaluates to true.
      [7C734:7BE60][2014-11-21T20:42:51]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [7C734:7BE60][2014-11-21T20:42:51]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\mitch\AppData\Local\Temp\Honorbuddy_20141121204249_0_vcredist110_x86.log'
      [7C734:7BE60][2014-11-21T20:42:51]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\mitch\AppData\Local\Temp\Honorbuddy_20141121204249_1_Honorbuddy_rollback.log'
      [7C734:7BE60][2014-11-21T20:42:51]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\mitch\AppData\Local\Temp\Honorbuddy_20141121204249_1_Honorbuddy.log'
      [7C734:7BE60][2014-11-21T20:42:51]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [7C734:7BE60][2014-11-21T20:42:51]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [7C734:7BE60][2014-11-21T20:42:51]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [7C734:7BE60][2014-11-21T20:42:51]i299: Plan complete, result: 0x0
      [7C734:7BE60][2014-11-21T20:42:51]i300: Apply begin
      [7CAB4:7CAFC][2014-11-21T20:43:02]i360: Creating a system restore point.
      [7CAB4:7CAFC][2014-11-21T20:43:37]i361: Created a system restore point.
      [7C734:7BE60][2014-11-21T20:43:37]i000: Caching bundle from: 'C:\Users\mitch\AppData\Local\Temp\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\.be\Honorbuddy Installer v2.5.12061.757.exe' to: 'C:\Users\mitch\AppData\Local\Package Cache\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\Honorbuddy Installer v2.5.12061.757.exe'
      [7C734:7BE60][2014-11-21T20:43:37]i320: Registering bundle dependency provider: {a9caf46f-ad3b-4060-a9c6-656c4848fea7}, version: 2.5.12061.757
      [7C734:7C930][2014-11-21T20:43:38]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\mitch\Downloads\vcredist_x86.exe
      [7C734:7C930][2014-11-21T20:43:38]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\mitch\Downloads\'
      [7CAB4:7CB30][2014-11-21T20:43:39]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:39]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:39]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [7CAB4:7CB30][2014-11-21T20:43:39]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [7CAB4:7CB30][2014-11-21T20:43:39]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [7C734:7C930][2014-11-21T20:43:39]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\mitch\AppData\Local\Temp\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\vcredist110_x86, error: 0x80070490.
      [7C734:7C930][2014-11-21T20:43:39]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [7C734:7C930][2014-11-21T20:43:42]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\mitch\Downloads\vcredist_x86.exe
      [7CAB4:7CB30][2014-11-21T20:43:42]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:42]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:42]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [7CAB4:7CB30][2014-11-21T20:43:42]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [7CAB4:7CB30][2014-11-21T20:43:42]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [7C734:7C930][2014-11-21T20:43:42]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\mitch\AppData\Local\Temp\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\vcredist110_x86, error: 0x80070490.
      [7C734:7C930][2014-11-21T20:43:42]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [7C734:7C930][2014-11-21T20:43:45]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\mitch\Downloads\vcredist_x86.exe
      [7CAB4:7CB30][2014-11-21T20:43:45]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:45]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [7CAB4:7CB30][2014-11-21T20:43:45]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [7CAB4:7CB30][2014-11-21T20:43:45]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [7CAB4:7CB30][2014-11-21T20:43:45]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [7C734:7C930][2014-11-21T20:43:45]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\mitch\AppData\Local\Temp\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\vcredist110_x86, error: 0x80070490.
      [7C734:7BE60][2014-11-21T20:43:45]e000: Error 0x80070490: Failed while caching, aborting execution.
      [7C734:7BE60][2014-11-21T20:43:45]i330: Removed bundle dependency provider: {a9caf46f-ad3b-4060-a9c6-656c4848fea7}
      [7C734:7BE60][2014-11-21T20:43:45]i352: Removing cached bundle: {a9caf46f-ad3b-4060-a9c6-656c4848fea7}, from path: C:\Users\mitch\AppData\Local\Package Cache\{a9caf46f-ad3b-4060-a9c6-656c4848fea7}\
      [7C734:7BE60][2014-11-21T20:43:45]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
       
      tropz, Nov 21, 2014
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      use the zip file intead
       
      Tony, Nov 21, 2014
      #2
    3. tropz

      tropz New Member

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      Where is the zip file?
       
      tropz, Nov 21, 2014
      #3
    4. tropz

      tropz New Member

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      Ok so i installed the zip file instead and right clicked the honorbuddy.exe and ran as administrator, i get honorbuddy to open, but it is just blank and only the buddy store icon is clickable, everything else is not
       
      tropz, Nov 21, 2014
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Nov 21, 2014
      #5

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