I allowed myself to be scammed--Bossland closes my tickets without satisfaction

I have had an issue with my account for a year now where I cannot buy any products off the Buddystore, I recently came back to botting and to check out Honorbuddy and so this problem is re-occuring.

I purchased a key from a reseller who I thought was legitimate, but ended up scamming both me and Bossland. I was unaware of this, and when the key got marked as fraudulent on my account, I was surprised. I even stated I had no issue re-paying for the key. I received nothing but passive-aggressive and childish comments from my support tickets when I was first dealing with the issue, making comments such as, "And what can i do for that ? Will that returns the money in our account?", and from then on out, I could not purchase anything from the Buddystore.

I attempted to resolve the issue, offering to rebuy the key. I was once again greeted with passive aggressive comments, Joro stated he would whitelist my account if I provided my personal information, my ID, to verify my payment information. I complied and gave them this and then he dissapeared not attempting to resolve my issue at all. I tried multiple times to reach out to him, and getting very frustrated with the situation that Bossland now had my ID with my personal information and refuses to do anything about it. He eventually came back with his passive aggressive comments about because of the fraudulent activity, he couldn't do anything. Why would you need my ID if you couldn't do anything in the first place??

Now that I am returning, I attempted to contact them via support ticket to see anything could still be done. Joro immediately closed my ticket, and after asking for a response and why it was just closed, continued to just close it again.

So I am fed up at this point, and am posting this publicly. You may review the screenshots of our conversations and make out what you will of the awful and rude support I received from Bossland who now has my ID, which is beyond shady. I lose my patience at some points, but you will likely see an unwillingness to help, pure greediness, and appalling behaviour that they should honestly be embarrassed of.

It seems like a simple issue that I would like to be able to give them my money again, and I stated many times I would replace their loss of money if needed, so I can't help but feel there is a bit of personal grievance as a simple restating of the issue that the blame is on their payment system not allowing it would suffice.

I hope you all never have to deal with their terrible support, and good luck if you do, hopefully they won't steal your information too.

 

Yeah don't bother with the support.
I have received the same recently, I was told I chargebacked, but they can fucking see that the key wasn't bought by my credit card/paypal.
I also bought a key from a third party, who apparently later chargebacked it seems.

I actually got the same bullshit you get.

Good luck anyways, but I don't think you'll have any luck what so ever. Their loss, in my opinion.

 

More often than not the resellers are just using creditcard info they purchased to buy a key when they receive an order.

The payment processor that HB use for their initial payments as well as the buddystore honestly is dog shit when it comes to chargeback protection and will literally let anything through as long as it has balance.
The original owner notices this months on, more usual than not if the card used was a CREDIT card it takes them a matter of minutes online or a call to their bank to issue a chargeback.

Debit cards and cashing accounts take longer for a CB to be returned.

From the providers point of view (I, myself have own and currently own a lot of ventures that have processing accounts) a charge back is often worse than having to refund the money itself, it gives them a marker against their account with processors.
Once they are deemed "high risk" (if the niche isn't high risk already) it's VERY hard to get a decent processor to accept your business.

Although does seem that Joro didn't handle this correctly purely because their was some miscommunication, he shouldn't have asked for any of your documentation unless he was ready to whitelist your account then and there upon receiving.

You could try and exchange bitcoin for paysafecard, hope you manage to get online.

Lesson to be learnt from this, if it's cheaper than the official site... It's usually bollocks.

 

You where given a pretty good reason as far as i can see from the screenshots, Yes Joro was being more aggressive than needed and could well have been more clear on the information. However in screenshot 6 he clearly states that "it is our payment provider, who wont allow your purchases" Roughly translated from his actual comment which is hard to follow at best.


All in all unless Bossland can actual do something about the payments your I.D should be destroyed as there is no plausible reason for them too keep it. If your account cannot be unlocked due to their payment provider then thats something you're going too have to swallow and live with, Unless Bossland has change payment providers since this comment was made by Joro. Even still the comments where harsh and uncalled for you didn't begin aggressive and definitely attempted to be nice. Joro miss handled this case.

 

I doubt I will get it rectified, but the screenshots are pretty damning for anything reputable. In additon, you will notice he opened with stating they did not ban my second key, which is a key I bought in 2012 that they more than received their money for. This shows they have 0 respect for their customers. NONE. They believe they can just take what you paid for away.

 

I actually did try the Paysafecard method he mentioned with no luck. Requires proving you are an EU resident and I am in the US.

 

same issue with joro here. I had an issue with a paypal hack and all recent transactions were refunded resulting in a couple of HB keys being refunded. I bought another at the time and lots of things off the BuddyStore. I bought hearthbuddy, Buddywing, and even the pile of crap that is Tankbuddy. I went to buy some other items on the Buddystore and found my account had been blocked for all new purchases. I raised a ticket and was told by joro - we don't need customers like you! Closed ticket.

My son is getting older and he wanted in on the HB action. We bought him a brand new HB key under his unique email. I paid using my credit card - avoiding pay pal this time! His account was blocked from making any purchases straight away. I mean it wasn't even my credit card that was an issue ever! He had paid me so asked for a refund - so Bossland lost a brand new customer and had to pay for the refund. It felt like it was personal.

Now, I've been a loyal customer and big supporter of HB over the years and haven't been afraid to spend money. I'm not a fan of Pay Pal as there's been issues with buyers for me on eBay which have left me out of pocket, but I wouldn't stop a legit customer from spending more money with me. Come on Bossland - sort things out and let those people who have been falsely flagged as fraudulent work with you to white list themselves again. I'm happy to pay to re-instate my account as it was never 'fraudulent'. Seems there's more than just me...

 

You DIDNT pay for that key - you have been scammed, congratulations, next time you get a EUR 60 product for 15 Bucks on ownedcore think twice...

And regarding credit card chargebacks. payment providers have to be very strict on this - the rates cannot exceed certain percentage whatsoever (doesnt matter if its resolved or not, if its legit or not) - if they hit certain rates of chargebacks (which are pretty low like 0.05-0.1% sometimes) they get issued big fines - which can be just random stuff like a flat 50.000$ fine or even more.

So yes every client I worked with as soon as there was a chargeback associated we literally blocked everything which even remotely could cause this to happen again. We once had to block an entire freaking continent (Africa) because we couldnt hold our chargebackrates.

Learn your lesson, I don't see anything wrong in Bosslands behavior here.

 

Especially when it comes to an HB key, which is just a string of numbers/letters and virtually no verification. You can't even be certain the same key won't be sold twice.

 

this.

 

Hahah Thath is not baad support.

You buy a key from a 3rd part. when you are abel to buy it form this site.
Wath the suppord did is okay if you ask me

 

In my case, it's a situation of 'shut up and take my money'. All bought legit and issue was with paypal. I want to sort it out but dialogue via support channels appear to be closed / non-negotiable. Hope to get it sorted as I have a lot of time for the community and devs.

 

Had the same thing happen to me although I didn't purchase a key from any site other than the actual honorbuddy site. Tried to buy legendary buddy a little over a week ago but it wasn't working so I submitted a ticket and then Joro said my account was fraudulent. I tried to submit another request asking why my account was flagged when I had done nothing of that sort. I haven't charged back anything I didn't buy from a 3rd party and I've spent lots of money on honorbuddy routines and I'm pretty disappointed that I probably won't be able to buy legion buddy when its released. Support completely ignored my second email and its been two weeks and still no response.

 

So, you made a bad decision of you own free will, now you want someone else to fix it for you?

 

Exactly this, although in my situation, I bought a new HB licence which went through but then couldn't buy any addons for it (as blocked) which seemed silly. I'd hope our pleas for help are listened to as the case is closed in these situations and I can see it could be resolved.

I can understand issues with buying keys from third parties. That said, the option to buy a new key and then re-instate any purchases from the Buddystore would be a good compromise in those situations.

 

In all honesty, this all seems pretty rude and disgusting. I agree that @OP was in the wrong here, but it was clear he had done something wrong unknowingly and the support representative showed absolutely no customer service skills whatsoever.

For a company who makes as much money as Bossland, you should be able to afford to hire a qualified support team who don't treat customers like dirt on their shoe.

 

They don't need to be nice and supportive for help, who else are you going to go to for this quality of product?

 

You are wrong, the key I paid for in 2012 was directly from this site, and if you actually read the post, the issue is not reactivating the other key, I could care less about the key we got scammed on and offered to pay for it again to replace their losses. This was also back when keys were 30 EUR and lifetime. Even after going through two ban-waves I was still a loyal customer as I have had this account with them since 2011. The issue is letting me give them my money again via the Buddystore and their "Support". Please read the post thoroughly and come down off your high horse.

Do you all live in 3rd world countries? I feel sorry for you if this is how you truly feel. Where the hell do you guys get this kind of support? Jeez. Don't let yourself be sheeple and bullied by companies who think they can do anything after they get your money.

I hope you never get this kind of support everywhere you choose to spend your money.

Ummmm what? Yeah, this is kind of why support exists, ya know? They are there to help the customers, not help themselves.

I made a mistake and shouldn't have purchased off site, but once again the issue is not reactivating the key, I would have paid for the key again if needed. It is trying to give them my money that I was trying to fix, and the disgusting customer services I received trying to do so, that is the issue.