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  • [SOLVED] What is this?

    Discussion in 'Honorbuddy Support' started by oly182, Feb 5, 2016.

    1. oly182

      oly182 New Member

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      Hi,

      keep getting a error when trying to log in to Honorbuddy

      Authentication failed.
      Unable to connect to Buddy servers.


      any ideas?
       
    2. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Oly182,

      We've moved your post to the Support forum, where such things belong.

      We now await your log, so we can have a look.

      cheers,
      chinajade
       
    3. oly182

      oly182 New Member

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      Hi,

      i can't attach a log because it happens when i load HB the launcher. i did a fresh install and still the same happens

      Thanks
       
    4. sindo101

      sindo101 New Member

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      same problem any solution?
       
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      according your description there is a log file tho
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      open your own thread plz
       
    7. oly182

      oly182 New Member

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      pic attached. thanks
       

      Attached Files:

      • pic.png
        pic.png
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    8. Tony

      Tony "The Bee" Staff Member Moderator

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      thats a screenshot,not your log file
       
    9. oly182

      oly182 New Member

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    10. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Oly182, and thanks for the log.

      Wow! This log shows a seriously damaged Honorbuddy installation, and we're surprised it even made it to the authentication process step. Its time to do a clean install as described here:

      As stated in the article, it is important for the clean install that you:
      • Use a NEW directory in which to install Honorbuddy (e.g., C:/Honorbuddy/)
      • Do NOT copy anything from a previous Honorbuddy installation
      • Do NOT install any third-party products
      • Disable the streaming of all products from the Buddy Store
      Please leave it in this configuration until we get your problem sorted.


      If no joy, a fresh log from the 'clean install' please.

      cheers,
      chinajade
       
      Last edited: Feb 7, 2016
    11. oly182

      oly182 New Member

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      Tried that and it's working fine now.

      Thanks
       
      chinajade likes this.

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