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  • Stuck initializing - Checking for Buddy Store products. This may take a while

    Discussion in 'Honorbuddy Support' started by T3ntat1ve, Oct 26, 2016.

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    1. T3ntat1ve

      T3ntat1ve New Member

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      After the 7.1 update today, HB will not start completely. It says please wait while HB initializes, and at the bottom it says Checking for Buddy Store products. I left it like this for over an hour and nothing. I have tried to delete the HB cache folder but nothing.

      View attachment 10604 2016-10-26 16.29.txt
       
    2. GraveWalker

      GraveWalker New Member

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      I'm getting same thing I get a pop up about discord witch I do not have and the store will not load. so I cant use HB any ideaas
       
    3. T3ntat1ve

      T3ntat1ve New Member

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      I do not get anything about discord. I have discord, but there was nothing popping up about that.
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      still got issues?
       
    5. T3ntat1ve

      T3ntat1ve New Member

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      Yes, it is still doing the same thing. I have tried three or four times with same result.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      have you tried to restart your machine?

      where are you from?
       
    7. T3ntat1ve

      T3ntat1ve New Member

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      I have not tried to restart. I will when I get a chance in a little bit. I am out right now. I am from Wisconsin, US.
       
    8. T3ntat1ve

      T3ntat1ve New Member

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      So I tried a restart, and after restart I am still getting the same thing.
       
    9. T3ntat1ve

      T3ntat1ve New Member

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      I also just tried a fresh install of HB and it is also still stuck at the same spot.
       
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      any firewall/antivirus enabled?
       
    11. T3ntat1ve

      T3ntat1ve New Member

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      Yes. That is my next step. I am going to uninstall my a/v.
       
    12. T3ntat1ve

      T3ntat1ve New Member

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      I am sorry for the delayed response. BUt yes I did have an anti-virus that was installed and it had not caused troubles before(after i disabled some parental controls that were preventing auto update). But it was apparently what was causing trouble. I uninstalled it and now HB is running perfectly. Thank you again, and sorry for the delay.
       
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      ah alright!

      you're welcome
       
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