Important Change for Honorbuddy, Demonbuddy and HearthBuddy Lifetime Users

    Greetings Buddies,
    For our long term plans, it is inevitable to do the following changes effective immediately (tomorrow - 18 January 2017). We are changing all existing Demonbuddy and Honorbuddy Lifetime licenses to expire after 2 years of usage.


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  1. #1
    Lord Kickazz
    Epic Quest Dev

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    Join Date
    15.01.2010
    Posts
    20,578

    Default Banned? Get PokemonGo (App) Refunds!

    If you have purchased coins on the PokemonGo App, you can get your funds back.

    You can simply state:
    I cannot log into the application to use my purchase. Please refund my money.

    Here is how to do that via the play store:
    Google Play

    click the ... on the right of your purchase
    [Report a problem]
    Purchase is defective or doesn't work as advertised
    [I cannot log into the application to use my purchase. Please refund my money.]
    Submit

    Do this for all charges for the app, and you will get emails stating that the funds have been returned. (15m - 48h)

    I've tried all of them, and this is the fastest. You can also do 'I no longer want this purchase', but that only works for 48 hours after the purchase. If later than that, it's declined.

    The above is the best method.

    This user has posted the apple store how to, but I do not have an apple device to verify:
    About how to get refund from Apple store.
    Kick's HB Profiles SVN

    We are the Kick, Resistance is Futile!



    If you want to buy the guy lunch who helped you out!

  2. #2
    Buddy
    Reputation
    Join Date
    07.05.2014
    Posts
    39

    Default

    This worked for all of mine.

  3. #3
    Buddy
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    Join Date
    03.11.2012
    Posts
    3

    Default

    Thanks for this, just got "approved refund" e-mail from google for my Ł80

  4. #4
    Buddy
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    Join Date
    17.08.2016
    Posts
    2

    Default

    I just tried for mine and got this email from google.

    We received your refund request for 1,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.

  5. #5
    Buddy
    Reputation
    Join Date
    18.08.2016
    Posts
    1

    Default

    I've run into the same thing as Sting, sure seems like they covered their asses quick, yeesh.
    Since I made the purchases through Paypal I'm going to try and refund through there so far when reporting the issue it directs me to making a claim straight away.
    Last edited by Vsp; 18.08.2016 at 21:17.

  6. #6
    Buddy
    Reputation
    Join Date
    20.07.2012
    Posts
    14

    Unglücklich

    Quote Originally Posted by Sting2112 View Post
    I just tried for mine and got this email from google.

    We received your refund request for 1,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.
    Same here

  7. #7
    Buddy
    Reputation
    Join Date
    18.02.2010
    Posts
    48

    Default

    Tried on several accounts, this is not working.
    I even tried to claim i didnt receive the ingame currency.. all my accounts get this mail:

    Hi,

    We received your refund request for 5,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.

    You can learn more about Google Play refund policies here: Refund & user policies - Google Play Help.

    If you’re requesting refunds for an app (or in-app), it’s best to get help directly from the app’s developer. Developer contact information can be found in the Google Play store by searching for the app and scrolling down to "Additional Information."

    To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password.


    Thanks,

    The Google Support Team

  8. #8
    Community Developer
    Reputation
    Join Date
    28.07.2014
    Posts
    273

    Default

    Most countries have a consumer protection act that requires the ongoing access to said product after purchase. Contact your credit card company and advise them that there was a purchase made in an app on an account you can no longer access. You will need to also have proof that you attempted to contact them and google so just send off a quick email to both of them and give it 24 hours. Your credit company most likely has 90 days to dispute the charges and it is now on niantics shoulders to argue that you still have access to the pokecoins or the account in question which you do not.

  9. #9
    Buddy
    Reputation
    Join Date
    20.10.2012
    Posts
    44

    Default

    Quote Originally Posted by UsernameInvalid View Post
    Most countries have a consumer protection act that requires the ongoing access to said product after purchase. Contact your credit card company and advise them that there was a purchase made in an app on an account you can no longer access. You will need to also have proof that you attempted to contact them and google so just send off a quick email to both of them and give it 24 hours. Your credit company most likely has 90 days to dispute the charges and it is now on niantics shoulders to argue that you still have access to the pokecoins or the account in question which you do not.
    +1 This, in the end you will get your money back.

  10. #10
    Buddy
    Reputation
    Join Date
    30.09.2014
    Posts
    271

    Default

    Google 1:0 Botters
    Google 1:0 Legits
    Google 1:0 Customers


    guess what? they will shit on your local customer law from their corporate tower they sit in lol

 

 
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