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  • WoW Disappears (Crashes)

    Discussion in 'Honorbuddy Support' started by CrazyJosh, Nov 24, 2014.

    1. CrazyJosh

      CrazyJosh Member

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      Running either DX11 or DX9, in window full screen mode. When HB is running, when I tab out of wow, it randomly disappears. 95% of the time, no error report. All HB Log says is "WoW Closed, closing HB in 30 seconds" or whatever timeframe it waits to close.

      Been doing this since last update.
       
    2. CodenameG

      CodenameG New Member

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    3. CrazyJosh

      CrazyJosh Member

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      Here.

      The second one just occured, after removing the "SpecialEditionRuntime.dll" file and restarting.
       

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      Last edited: Nov 24, 2014
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      any wow addons enabled?

      tried to clear your wow cache?
       
    5. CrazyJosh

      CrazyJosh Member

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      I've tried it with and without addons - does not seem to effect it at all. I did notice last night, that when I used the Windows Key to get out of WoW instead of Alt+Tab, the crash rate went to non existent. Instead of crashing every 5/6 alt-tab's or less, it crashed once out of probably 100+ WinKey's.

      I'll test with clearing WoW's cache and seeing if that's it. I'm also on a fresh install of WoW. I thought it was WoW at first, so I reinstalled it from scratch.
       
    6. CodenameG

      CodenameG New Member

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      Go to Programs and Features, in your windows Control panel.
      on the left hand side click on "View instaleld updates:
      Look For
      KB3002869 & KB3000850
      if you find them then uninstall them, then restart your machine.
       
    7. CrazyJosh

      CrazyJosh Member

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      Neither are installed.
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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    9. CrazyJosh

      CrazyJosh Member

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      I have Razer Synapse 2.0 installed (Mouse, Keyboard, and Headphones require it), though it has never caused an issue in the past, and I haven't updated it since WoD launch. I also do not use (and never have) any of its additional features, just the drivers.

      Addons, I do use ElvUI and Zygor at times, but the problem occurs without any addons loaded at all.
       
    10. CodenameG

      CodenameG New Member

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      any app that hooks into wow can cause problems for honorbuddy, stuff like OBS is listed because it uses that method to grab video, others are because they overlay stuff on the game render, or just effect what the game itself looks like. make sure no apps that do anything like that are running, also advise disabling the razor software and giving your pc a restart to make sure it doesnt still have anything running.
       

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