Was the game account created after the 13-May-2015 banwave? Yes (all 5) Is the banned account a Scroll of Resurrection or an actual paid account? Actual Paid EU or US realm? US Did the account have any previous suspensions or bans? None How many (average) hours per day did you bot? 3-5 What estimated percentage of the time did you supervise your bot? 25% Was your account involved in gold selling? None How many auctions per day did you post on this account? None (If you were posting auctions at some other timeframe than "per day", please describe your magnitude and frequency as appropriate.) Did you use any non-Honorbuddy bots with this account? If so, which ones? None (A non-legitimate Honorbuddy should be listed here, as it does not have the same account protections as legitimate Honorbuddy.) Did you use any H4cks, Che4ts, or mods with this account? If so, what are their names? None Do you have any observations about the event you'd like to share? All 5 were banned within minutes of each other and all 5 recieved the same Ban Email. The five accounts were not RAF linked but were leveling via Instancing in the same group via Dungeonbuddy. I have appealed all 5 suspensions, 3 of which have received "We have reviewed this matter and the actions against the accounts have been upheld....Blah Blah Blah typical BS", the other 2 got an Answered status that stated that they have Elevated the level of review?? Whatever I'm done, the game sucks and is boring to play by hand, I no longer have any interest in contributing to Blizzards wealth. Here is the Original Ban E-mail (same as all 5 accounts received) ***Notice of Account Closure*** Account Name: WOW1 Reason for Closure: Terms of Use Violation -- Exploitative Activity: Abuse of the Economy This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy. Even if this is the result of account sharing, the account owner can still be held responsible for the penalty because of the impact it had on the game environment. We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: http://us.battle.net/wow/en/services/anti-gold/ The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at Blizzard Entertainment:Blizzard Legal Documentation. Note that additional Terms of Use violations may result in more severe actions against this account, up to and including permanent closure. If you believe your account was compromised, please go to the following website https://us.battle.net/account/support/account-recovery.html. Our support staff will assist you as soon as possible. If you are unable to access your account due to the password being changed, please visit our Login Support site here: https://us.battle.net/account/support/password-reset.html For any disputes of this action or further information on exploitive activity, please visit the Account Administration Overview and contact page here: http://us.battle.net/support/en/article/300515 Regards, Customer Services Blizzard Entertainment http://us.battle.net/wow/en/ Here is the Denied Appeal Dear "edited:Customer", The status of your Customer Support ticket #edited has changed to “Resolved.” You can view your ticket details or check its status by clicking the link below: <http://us.battle.net/support/en/ticket/thread/edited> If you can’t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: Greetings, Thank you for your continued correspondence. After an additional thorough review of the action taken against this account, we regret to inform you that we have arrived at the same conclusion and the account action will not be removed under any circumstances. While we understand that you may have concerns regarding the nature or application of the policies related to this account action, we must reiterate that it is the result of a breach of the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html), which all players accept before accessing the game environment. As this issue has been reviewed by multiple representatives, it is now considered closed. Should you have any questions regarding a different account or issue, please feel free to contact us again. However, further inquiries regarding this issue will no longer receive a reply. Regards, Blizzard Entertainment https://battle.net/support How does a ticket status changed to “Resolved”? -By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket. -By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days. -By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs. What can I do next? - Take the customer satisfaction survey. Your answers to this quick survey will let us know what you thought of our customer support, and will help us improve our efforts in the future. Take the survey at <http://us.battle.net/support/en/survey/51070207>. What if the problem happens again? You can either reopen your ticket, or create a new ticket, after it's been marked as "Resolved." Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html> and here is the Pending Appeal emails that 2 accounts received Dear "edited:Customer", The status of your Customer Support ticket #edited has changed to “Answered.” You can view your ticket details or check its status by clicking the link below: <http://us.battle.net/support/en/ticket/thread/edited> If you can’t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: Greetings, Thank you for contacting the World of Warcraft Game Master Department. I understand you have some concerns regarding your account being actioned. I was able to look into this for you as reqauested. In doing so I have escalated the issue to have the action reviewed. Once the review has been completed I will reach out to you via email regarding the details of the review. You do not have to put in any tickets regarding this issue as I will get back to you asap. Thanks If you still need to contact us, please feel free to do so! We want to make sure that everything has been resolved properly. If there is something that was missed or still needs to be done, you can click the Need More Help button, and we will be notified. Please let us know any details about how we can assist further should this be the case. Otherwise, you can click the Message Read button to remove this message. I do hope that you continue to have a Good One. Take Care What does the “Answered” status mean? - A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket. What can I do next? - You can click “Need More Help” in-game, after you view the in-game response. - Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead. If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html> I'm not interested in opinions about what I could have done differently or "Why I was Banned" I've done this long enough to know. I don't usually post my Bans but since I am done I figured I would pass along some parting information for everyone to dissect. edited to include my response to a PM with some additional information Sorry I did not include that kind of info in the Ban report. 1. The accounts were less than a week old and were around lvl 60 2. They were not linked in anyway other than the PC. Different names, Payment methods, ect. 3. None of the accounts had ever face to face, mailed, Deposited or Withdrew from a guild bank transferred any gold or items of any kind. The only auction house transactions that any of them had ever made was to buy some 16 slot bags for 7g each when they could afford it. (I did not seed theses accounts with initial gold) in Terms of Gold and items they were fully legit. 4. So no, It should not have been obvious to Blizzard as the accounts never traded anything. I was fairly surprised by the content of the Ban letter stating that they had been linked to gold selling as they had never done anything remotely associated to gold selling. I would not have been surprised if it had just been for Botting.
Update: One of the 2 accounts that had been "elevated status" for review received this email today: Dear edited out personal info., The status of your Customer Support ticket #edited out personal info. has changed to “Answered.” You can view your ticket details or check its status by clicking the link below: <http://us.battle.net/support/en/ticket/thread/edited out personal info.> If you can’t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: Hey there, edited out personal info.! After thoroughly reviewing the action taken against the license, we have removed the previously communicated penalty. Though this penalty has been removed, please take a moment to review our policies (Blizzard Entertainment:Blizzard Legal Documentation), as we use them to evaluate behavior in-game. Future violations of these policies or the Terms of Use may result in action being taken against the license. We hope this addresses any concerns you had. If this resolves your issue, please choose "Mark as Resolved" above. If you have additional questions or concerns, you may choose "I Still Have a Problem" to reply to this message. If you have any other problems. please don't hesitate to check in with us again. However, if this takes care of everything, please go ahead and hit "Mark as Resolved"! Thank you for your patience and understanding! Have a great day! Customer Support Blizzard Entertainment 400 Bad Request What does the “Answered” status mean? - A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket. What can I do next? - You can click “Need More Help” in-game, after you view the in-game response. - Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead. If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>
