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  • Stuck at "Checking for Buddy Store products"

    Discussion in 'Honorbuddy Support' started by Firetruck, Jun 22, 2015.

    1. Firetruck

      Firetruck New Member

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      Hello, i've made a brand new install (from the installer as administrator on Win7 64) of Honorbuddy, but i'm stuck at "Checking for Buddy Store products".
      I thougt it was normal at the beginning, but few hours later, bot is still on this screen.

      The bot is not freeze, he respond but all the buttons are grey.

      I've got everything needed, the .NET Frameworks and other things like this that we need. For example, Demonbuddy is working perfectly.

      Here is the log:
       
    2. 1glide

      1glide Member

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      Use the ZIP file and not the installer. Use a new location for this zip file install.

      If you still have issues please post the log and not a copy paste of it.

      How to post a log
       
    3. Firetruck

      Firetruck New Member

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      Yep sorry for the quote.

      Well... i did what you said, and the result is the same, here is the log: View attachment 5528 2015-06-22 17.00.txt
       
    4. Firetruck

      Firetruck New Member

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      Sorry for double post.
      Well, i have re-installed HB with both installer and zip.
      The results are the same.

      Still stuck on checking Buddy store.
      A bit annoying.
      Does anybody got an older release to test it?
       
    5. grutamu

      grutamu Member

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      there is a file that is screwed up if you give me a little bit of time today ill figure out which one it is if an admin doesnt grab it :D
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      use dx9 instead and let me know if that makes any difference plz
       
    7. Firetruck

      Firetruck New Member

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      Thank you Tony for the answer, but nothing changed with DirectX9.
      i'm gonna try with the beta release.
      here is the log: View attachment 3456 2015-06-22 19.24.txt

      Edit: Same problem with the beta release.

      Edit 2: using google, i've found somebody with the same problem than me with a non-legit version if you know what i mean.
      He solved the problem by deleting /appData/Local/bossland.
      I did the same, but it still doesnt work. And i'm using an original version of HB, of course.
       
      Last edited: Jun 22, 2015
    8. CodenameG

      CodenameG New Member

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      then its not the same issue.

      check your anti-virus that its not removing or blocking access to honorbuddy files.
      reDownload the latest version of honorbuddy. http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
      Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.
       
    9. Firetruck

      Firetruck New Member

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    10. CodenameG

      CodenameG New Member

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      e-mail support with your key and link this thread, if you explain you were having issues during your trial they will probably extend it for you.

      as far as the error, make sure your user account has administrative privileges.
      then


      wow needs to be running in 32bit mode.
      to do this watch this video. it covers every possible way to get wow to start in 32 bit mode.
      https://www.youtube.com/watch?v=St0xz-gf0zg


      after wow is started in 32bit mode, get fully logged in and in game, then start honorbuddy by right clicking "honorbuddy.exe" and clicking "Run as Administrator"
       
    11. Firetruck

      Firetruck New Member

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      I'm sorry CodenameG, i already did everything you said.
      As i explained it to you. HB is attaching to wow, my wow is in 32 bit (x86 in the login menu), on dx9. But nothin' happens.
       
    12. coolbloodbillythesecond

      coolbloodbillythesecond New Member

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      Dear fire ,

      after trying several things out
      i found a map temp called in my windows there where hidden honorbuddy files left even after the uninstall been done
      maybe this could work for you 2 i got passed the freaking checking for store by deleting annything that is from bossland in temp and the bossland map also just uninstall it and than go check for hidden files you might find objects you wanted to be removed with the uninstall

      hope it will work for you 2

      kind regards
       
    13. CodenameG

      CodenameG New Member

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      then i need a new log.
       
    14. Firetruck

      Firetruck New Member

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      I already did what you said too, coolblood. I saw your support post.
      Didn't work for me...

      That's really pissing me of. HearthBuddy is working, Demonbuddy is Working, RebornBuddy is working, Stormbuddy is working but Honorbuddy is not working for me.

      View attachment 3524 2015-06-29 11.42.txt

      [​IMG]
       
      Last edited: Jun 29, 2015
    15. Tony

      Tony "The Bee" Staff Member Moderator

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    16. Firetruck

      Firetruck New Member

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      Thanks for your awesome help...
      Really nice customer service.
       
    17. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       

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