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    • HB wont launch greymagic.dll missing

    Discussion in 'Hearthbuddy Support' started by macvin, Aug 23, 2015.

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    1. macvin

      macvin New Member

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      Hi, I cant get hearthbuddy to start. i have attached the log. it says greymagic.dll missing but i can see it in the folder.
       

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      macvin, Aug 23, 2015
      #1
    2. macvin

      macvin New Member

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      sorry i posted on the wrong page.
       
      macvin, Aug 23, 2015
      #2
    3. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Moved post from Honorbuddy Support to Hearthbuddy Support.

      Hi, Macvin,

      Please see if the following article will help you sort the issue:


      If no joy, the Support team will need to see the full log, and not just a snippet. Please find and attach the full log.

      cheers,
      chinajade
       
      chinajade, Aug 23, 2015
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, Aug 23, 2015
      #4

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