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  • Unable to install HB

    Discussion in 'Honorbuddy Support' started by KenLeeZA, Sep 5, 2015.

    1. KenLeeZA

      KenLeeZA New Member

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      Heya peeps

      need some help with my install.

      it keeps failing with the following error message:

      0x80070490 - Element not found.

      and privides the following log:

      [01F0:16F0][2015-09-05T14:07:38]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Mrs JoJo\Downloads\Honorbuddy Installer.exe, cmdline: ''
      [01F0:16F0][2015-09-05T14:07:38]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [01F0:16F0][2015-09-05T14:07:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\MRSJOJ~1\AppData\Local\Temp\Honorbuddy_20150905140738.log'
      [01F0:16F0][2015-09-05T14:07:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Mrs JoJo\Downloads\Honorbuddy Installer.exe'
      [01F0:16F0][2015-09-05T14:07:38]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [01F0:16F0][2015-09-05T14:07:38]i100: Detect begin, 3 packages
      [01F0:16F0][2015-09-05T14:07:38]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
      [01F0:16F0][2015-09-05T14:07:38]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
      [01F0:16F0][2015-09-05T14:07:38]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [01F0:16F0][2015-09-05T14:07:38]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
      [01F0:16F0][2015-09-05T14:07:38]i101: Detected package: NetFx451Web, state: Present, cached: Complete
      [01F0:16F0][2015-09-05T14:07:38]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
      [01F0:16F0][2015-09-05T14:07:38]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [01F0:16F0][2015-09-05T14:07:38]i199: Detect complete, result: 0x0
      [01F0:1B10][2015-09-05T14:07:46]i000: Setting string variable 'InstallFolder' to value 'C:\HB'
      [01F0:16F0][2015-09-05T14:07:47]i200: Plan begin, 3 packages, action: Install
      [01F0:16F0][2015-09-05T14:07:47]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [01F0:16F0][2015-09-05T14:07:47]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
      [01F0:16F0][2015-09-05T14:07:47]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [01F0:16F0][2015-09-05T14:07:47]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\MRSJOJ~1\AppData\Local\Temp\Honorbuddy_20150905140738_0_vcredist110_x86.log'
      [01F0:16F0][2015-09-05T14:07:47]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\MRSJOJ~1\AppData\Local\Temp\Honorbuddy_20150905140738_1_Honorbuddy_rollback.log'
      [01F0:16F0][2015-09-05T14:07:47]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\MRSJOJ~1\AppData\Local\Temp\Honorbuddy_20150905140738_1_Honorbuddy.log'
      [01F0:16F0][2015-09-05T14:07:47]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [01F0:16F0][2015-09-05T14:07:47]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [01F0:16F0][2015-09-05T14:07:47]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [01F0:16F0][2015-09-05T14:07:47]i299: Plan complete, result: 0x0
      [01F0:16F0][2015-09-05T14:07:47]i300: Apply begin
      [02E0:16A8][2015-09-05T14:07:52]i360: Creating a system restore point.
      [02E0:16A8][2015-09-05T14:08:05]i361: Created a system restore point.
      [01F0:16F0][2015-09-05T14:08:05]i000: Caching bundle from: 'C:\Users\MRSJOJ~1\AppData\Local\Temp\{71561949-94bd-41fc-a9fd-58b71a8db758}\.be\Honorbuddy Installer.exe' to: 'C:\Users\Mrs JoJo\AppData\Local\Package Cache\{71561949-94bd-41fc-a9fd-58b71a8db758}\Honorbuddy Installer.exe'
      [01F0:16F0][2015-09-05T14:08:05]i320: Registering bundle dependency provider: {71561949-94bd-41fc-a9fd-58b71a8db758}, version: 2.5.14400.800
      [01F0:1818][2015-09-05T14:08:05]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Mrs JoJo\Downloads\vcredist_x86.exe
      [01F0:1818][2015-09-05T14:08:05]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Mrs JoJo\Downloads\'
      [02E0:1AA0][2015-09-05T14:08:05]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [02E0:1AA0][2015-09-05T14:08:05]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [02E0:1AA0][2015-09-05T14:08:05]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [02E0:1AA0][2015-09-05T14:08:05]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [02E0:1AA0][2015-09-05T14:08:05]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [01F0:1818][2015-09-05T14:08:05]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\MRSJOJ~1\AppData\Local\Temp\{71561949-94bd-41fc-a9fd-58b71a8db758}\vcredist110_x86, error: 0x80070490.
      [01F0:1818][2015-09-05T14:08:05]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [01F0:1818][2015-09-05T14:08:08]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Mrs JoJo\Downloads\vcredist_x86.exe
      [02E0:1AA0][2015-09-05T14:08:08]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [02E0:1AA0][2015-09-05T14:08:08]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [02E0:1AA0][2015-09-05T14:08:08]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [02E0:1AA0][2015-09-05T14:08:08]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [02E0:1AA0][2015-09-05T14:08:08]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [01F0:1818][2015-09-05T14:08:08]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\MRSJOJ~1\AppData\Local\Temp\{71561949-94bd-41fc-a9fd-58b71a8db758}\vcredist110_x86, error: 0x80070490.
      [01F0:1818][2015-09-05T14:08:08]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [01F0:1818][2015-09-05T14:08:11]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Mrs JoJo\Downloads\vcredist_x86.exe
      [02E0:1AA0][2015-09-05T14:08:11]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [02E0:1AA0][2015-09-05T14:08:11]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [02E0:1AA0][2015-09-05T14:08:11]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [02E0:1AA0][2015-09-05T14:08:11]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [02E0:1AA0][2015-09-05T14:08:11]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [01F0:1818][2015-09-05T14:08:11]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\MRSJOJ~1\AppData\Local\Temp\{71561949-94bd-41fc-a9fd-58b71a8db758}\vcredist110_x86, error: 0x80070490.
      [01F0:16F0][2015-09-05T14:08:11]e000: Error 0x80070490: Failed while caching, aborting execution.
      [01F0:16F0][2015-09-05T14:08:11]i330: Removed bundle dependency provider: {71561949-94bd-41fc-a9fd-58b71a8db758}
      [01F0:16F0][2015-09-05T14:08:11]i352: Removing cached bundle: {71561949-94bd-41fc-a9fd-58b71a8db758}, from path: C:\Users\Mrs JoJo\AppData\Local\Package Cache\{71561949-94bd-41fc-a9fd-58b71a8db758}\
      [01F0:16F0][2015-09-05T14:08:11]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

      Please help?
       
    2. Hobo

      Hobo Member

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    3. KenLeeZA

      KenLeeZA New Member

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      Still the same thing :(
       
    4. Hobo

      Hobo Member

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      did u unzip it and run as admin?
       
    5. KenLeeZA

      KenLeeZA New Member

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      Yeah did that
       
    6. CodenameG

      CodenameG New Member

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