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  • My buddyshop profiles disapeared..

    Discussion in 'Honorbuddy Support' started by elmgren, Sep 11, 2015.

    1. elmgren

      elmgren New Member

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      Hi!

      I bought some profiles a month ago, now that my key expired I bought a new one and now all my profiles are gone.... Help me please!
       
    2. CodenameG

      CodenameG New Member

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      are they listed when you log into the shop with your buddyauth account?
       
    3. elmgren

      elmgren New Member

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      Yes they are. But the key I got when I purchased second time isn't on buddyauth page. And I cannot submit it there either "Key already claimed"
       
    4. CodenameG

      CodenameG New Member

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      because when you checked out, you probably used a different e-mail. so the new key got put under that e-mail attached to THAT buddyauth account.

      your going to have to e-mail support.
      support@thebuddyforum.com

      make sure you include both of your keys
       
    5. elmgren

      elmgren New Member

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      That's probably it, thanks! WIll Email
       
    6. CodenameG

      CodenameG New Member

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      great, if you need anything else let us know.
       

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