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    Discussion in 'Honorbuddy Support' started by vibrator, Sep 24, 2015.

    1. vibrator

      vibrator New Member

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      Error trying to save settings file Cannot create a file when that file already exists. i have multiple logs I'll post.
       

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    2. vibrator

      vibrator New Member

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      more logs
       

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    3. messycan

      messycan Member

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      same here ill keep tabs on ur post hopefully we get a fix
       
    4. jimmy06

      jimmy06 Moderator Staff Member Moderator

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      tried deleting the settings file ?
       
    5. vibrator

      vibrator New Member

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      yes? along with fresh install, there are other posts with this same problem most say "fixed myself by updating to Windows 10" I already have windows 10, It also only does it if I'm using something that has quest orders.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      unfortunately thats how this issue gets fixed,its OS related
       
    7. vibrator

      vibrator New Member

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      I had Win 10 already so how do I fix it now?
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      fresh OS installation i guess :(
       
    9. vibrator

      vibrator New Member

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      just finished a clean install wiped hard drives completely for OS reinstalled everything even lost some HB keys that I dont know the email to anymore because it didnt copy over to my external with my documents folder still getting the same error
       

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    10. jimmy06

      jimmy06 Moderator Staff Member Moderator

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      If your around now I'm willing to look via teamviewer see if we cant see the problem
       
    11. vibrator

      vibrator New Member

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      Im here
       
    12. jimmy06

      jimmy06 Moderator Staff Member Moderator

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      PM me your teamviewer details and we shall take a look
       
    13. vibrator

      vibrator New Member

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      Big thanks to jimmy06 for helping me get this fixed.

      For other people that may be having this issue it for windows 7 or 10 it's caused by real-time scanning. (May be slightly different steps based on your software AVG,Norton, McAfee,Kaspersky,Trend Micro, or any I didnt name) Running McAfee Internet Security Suite, you will need to go into Virus and Spyware Protection->Real-time Scanning>Excluded Files and set HonorBuddy to be excluded from being scanned. It's preventing the file from being updated because it thinks it's spam-ware. Even bigger thanks to jimmy06 for helping me recover 2 documents that didnt copy over to my external HDD when wiping my system and doing a fresh install of Windows 10 from a usb. High 5 for being awesome.
       
    14. jimmy06

      jimmy06 Moderator Staff Member Moderator

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      No Problem, Happy buddying
       
    15. Vantt

      Vantt New Member

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      Im having a similar issue on a non genuine windows 7, is it just the application honorbuddy itself i need to exclude in my mccafe or more files?
       
    16. vibrator

      vibrator New Member

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      make an exception for Honorbuddy.exe under the real time scanning just choose the exe. folder with browse do the same thing with your firewall for the launcher and the exe both as well fixes all problems
       
    17. Tony

      Tony "The Bee" Staff Member Moderator

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      that was a helpful finding,thx for sharing
       

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