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  • Start Bot is greyed out

    Discussion in 'Pokefarmer Support' started by goal1860, Jul 23, 2017.

    1. goal1860

      goal1860 New Member

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      Hi im new to PokeFarmer. I bought auth code and put to Authentication field. But the Start Bot button is always greyed out. I've installed vc_dest64 as my machine is Win10 64bit. I shut down all firewall as well. But the Start Bot button is still disabled. Could you please help!
       

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    2. CAcove

      CAcove Moderator Moderator

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      Try redownloading the bot. Also to confirm you are using a pokefarmer key and not a hashing key correct?
      If this doesn't work please try contacting us on Discord and we can have one of our discord support team do a remote assistance session with you to dig further into the issue.
       
    3. goal1860

      goal1860 New Member

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      Hi CAcove, i downloaded PokeFarmer1.0.200, it still didn't work. I don't know what is difference between pokefarmer key and hashing key. I used the key sent me in email which is a 20 character string. Please instruct me how to contact Discord. Thanks!
       
    4. iCKR

      iCKR Moderator Moderator

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      Hash key will not work for Pokefarmer. It will work for third party bots that make use of our API. If you want it to work on pokefarmer, it has to be a pokefarmer key. So you would have to have bought it from pokefarmer.com
       
    5. goal1860

      goal1860 New Member

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      I have already bought it. Then I got a 20 char key in email.
       
    6. iCKR

      iCKR Moderator Moderator

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      pokefarmer key or?
       
    7. goal1860

      goal1860 New Member

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      Yes I think so. Bought from .pokefarme dot com. 3.95 Euro/month.
       
    8. iCKR

      iCKR Moderator Moderator

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      Can you reupload a fresh set of logs, when you get the error?
       
    9. goal1860

      goal1860 New Member

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      Log uploaded. It does not show any error actually.
       

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    10. iCKR

      iCKR Moderator Moderator

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      can you join our discord channel

      https://discord.gg/cbm5UKB

      #support @discord support team for help. We'll help you out there.
       

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