Authentication issue

Was posting about this in another forum but it was closed. here is my log View attachment 5464 2012-10-01 14.58.txt
And before you say the obvious about the login details being wrong I have copied and pasted the serial key in and typed in the password 3 or 4 times. I also changed the password to something else and tried the same amount of times and still this message is coming up. I am supposed to be using the password and serial key from Home Page - Buddy Auth Portal right?

 

You should only be using it as a username and leave the password blank, is that what you are doing?

 

When did you purchase? If you have a serial key and not a login, Simply put the serial in and no password.

Edit:

Dam you're quick Nat.

 

I am getting the same Auth failed message.... using my serial key, no password as i always have.

Purchased 5/20 of this year. Email with my key says good for 3600 days..... please advise

 

Yours is a different message.

Download the latest update from here:
Home

Extract in your HB folder and then try again.

 

Thanks for quick reply. do I need to delete my current HB folder and contents? During extraction I am getting an error that some of the files couldn't be created.

 

Thanks, I am able to log in now.

 

No worries.

 

Hi folks,

i am still not able to get authenticated. Yesterday afternoon i got no issuses, but that morning no chance. Changed PW, used new client, but still get auth error.

 

Well, thats what i thougt, but i can login in Buddyauth and also change the PW ans as i told, yesterday it worked fine.
Ok, now the old PW works again...

Anybod knows, how to change that?

BR
Azze