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Banned? Get PokemonGo (App) Refunds!

Discussion in 'Pokefarmer Forum' started by Kickazz006, Aug 18, 2016.

  1. Kickazz006

    Kickazz006 New Member

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    If you have purchased coins on the PokemonGo App, you can get your funds back.

    You can simply state:
    I cannot log into the application to use my purchase. Please refund my money.

    Here is how to do that via the play store:
    Google Play

    click the ... on the right of your purchase
    [Report a problem]
    Purchase is defective or doesn't work as advertised
    [I cannot log into the application to use my purchase. Please refund my money.]
    Submit

    Do this for all charges for the app, and you will get emails stating that the funds have been returned. (15m - 48h)

    I've tried all of them, and this is the fastest. You can also do 'I no longer want this purchase', but that only works for 48 hours after the purchase. If later than that, it's declined.

    The above is the best method.

    This user has posted the apple store how to, but I do not have an apple device to verify:
    https://www.thebuddyforum.com/pokefarmer-forum/257390-refund-apple-store.html
     
  2. seriyu859

    seriyu859 New Member

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    This worked for all of mine.
     
  3. Lexx

    Lexx New Member

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    Thanks for this, just got "approved refund" e-mail from google for my £80 :D
     
  4. Sting2112

    Sting2112 New Member

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    I just tried for mine and got this email from google.

    We received your refund request for 1,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.
     
  5. Vsp

    Vsp New Member

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    I've run into the same thing as Sting, sure seems like they covered their asses quick, yeesh.
    Since I made the purchases through Paypal I'm going to try and refund through there so far when reporting the issue it directs me to making a claim straight away.
     
    Last edited: Aug 18, 2016
  6. ropos

    ropos New Member

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    Same here
     
  7. zurga

    zurga New Member

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    Tried on several accounts, this is not working.
    I even tried to claim i didnt receive the ingame currency.. all my accounts get this mail:

    Hi,

    We received your refund request for 5,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.

    You can learn more about Google Play refund policies here: Refund & user policies - Google Play Help.

    If you’re requesting refunds for an app (or in-app), it’s best to get help directly from the app’s developer. Developer contact information can be found in the Google Play store by searching for the app and scrolling down to "Additional Information."

    To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password.


    Thanks,

    The Google Support Team
     
  8. UsernameInvalid

    UsernameInvalid Community Developer

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    Most countries have a consumer protection act that requires the ongoing access to said product after purchase. Contact your credit card company and advise them that there was a purchase made in an app on an account you can no longer access. You will need to also have proof that you attempted to contact them and google so just send off a quick email to both of them and give it 24 hours. Your credit company most likely has 90 days to dispute the charges and it is now on niantics shoulders to argue that you still have access to the pokecoins or the account in question which you do not.
     
  9. aleanox

    aleanox New Member

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    +1 This, in the end you will get your money back.
     
  10. Iso

    Iso Member

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    Google 1:0 Botters
    Google 1:0 Legits
    Google 1:0 Customers


    guess what? they will shit on your local customer law from their corporate tower they sit in lol
     
  11. UsernameInvalid

    UsernameInvalid Community Developer

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    Except they have to follow the law to a T in any country they operate in. Iso you do not know international law if you can't recognize this simple fact. My credit company has already reversed the transaction and are awaiting word from niantic and google as to what proof they have that I have access to said accounts, which they clearly have none of.
     
  12. godofgods

    godofgods New Member

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    I can refund my money on iphone?
     
  13. seriyu859

    seriyu859 New Member

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    There is another post about how to do this. Just scroll down through the forums until you find it.
     
  14. ieatpork

    ieatpork New Member

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    It's also linked in the original post of this post.
     
  15. bsd

    bsd Member

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    Credit card companies always win, the law is on your side, period.
     
  16. izi1988

    izi1988 New Member

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    Just spoke to apple lady on the web chat, told her game does not meet my expectations and if she could refund me money. 60£ be credited to your account to 10 working days . voila ! ;<>
     
  17. moobix

    moobix New Member

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  18. stalo

    stalo New Member

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    I also did, however not the to be reimbursed for all purchases , only some newer , I get only one, yesterday 08/17/2016 . I contacted Google by phone to know better , and very polite clerk informed me that google reimburses because of himself, but the obligation is the company. But the older buy it can not repay .
     
  19. SkiLLz

    SkiLLz New Member

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    i told them i need my money back or else my creditcard company will get it for me... waiting for the reply.
     
  20. SHzIMBA

    SHzIMBA New Member

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    ok my purchase was too long ago :(
    doesn't work
     
    Last edited: Aug 18, 2016

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