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    Discussion in 'Honorbuddy Support' started by minnewildsota, Jul 3, 2017.

    1. minnewildsota

      minnewildsota Member

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      All,

      I've recently installed the new test release, but I'm having issues getting the "From BuddyStore" to load within HonorBuddy. It only loads blank. I've deleted the HB folder and reinstalled. Tried running as Admin. Nothing seems to be helping. Any suggestions?

      Thanks.
       
      minnewildsota, Jul 3, 2017
      #1
    2. minnewildsota

      minnewildsota Member

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      I think I figured out the issue. It's because the key is not associated with my account, for whatever reason. I've submitted a ticket to support@thebuddyforum.com
       
      minnewildsota, Jul 3, 2017
      #2
    3. robert4u

      robert4u New Member

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      Is the issue is on new release or your were having same issue in previous release also?
       
      robert4u, Jul 3, 2017
      #3
    4. ZoneHunter

      ZoneHunter Member

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      if the product is bought on a different email then the key is set to then explains it perfectly as products are locked to buddyauth email accounts not buddyauth Keys.

      Support can simply merge the key/email together which is what he's having done.
       
      ZoneHunter, Jul 3, 2017
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jul 3, 2017
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