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  • Can't buy anything from buddystore

    Discussion in 'Honorbuddy Support' started by Fearce, Sep 15, 2015.

    1. Fearce

      Fearce Member

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      Hey. My acc name on buddystore is [redacted by chinajade], an no matter what I try to buy it says the payment is unsuccesful. I can use paypal with other websites, I have money on my account and lots of other services work but I can't use buddystore?? :(

      help i want buy draenor pathfinder and harrison jones pack
       
      Last edited by a moderator: Sep 15, 2015
    2. Tony

      Tony "The Bee" Staff Member Moderator

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    3. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Fearce,

      If you have previously bought something at our (or another) website that uses our payment provider, and 'reversed the charge', rather than go through a 'refund' process, you may be out of luck.

      "Reversing a charge" is an activity used heavily by those committing fraud. Over 90% of charge reversal activity is used to commit fraud. As such, if a charge is reversed for a product, our payment provider puts you on an internal 'fraud' list, and will refuse to allow payment using that method in the future. Once on the fraud list, the payment provider will no longer clear payments using that payment method.

      We're not certain anything can be done about this. Your only real option is to use another form of payment.

      If you have NOT reversed a charge, you should contact support@thebuddyforum.com, and see if they can provide any more information as to why the payment is being declined.

      cheers,
      chinajade
       
    4. Fearce

      Fearce Member

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      ok i sent email thx for your help :)
       

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