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  • Can't Retrieve Key

    Discussion in 'Rebornbuddy Forum' started by tioio564, Aug 1, 2023.

    1. tioio564

      tioio564 New Member

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      I purchased a key about 5 days ago and have not received my key.
      I tried to send an email asking for help, but the email address I used to purchase the KEY cannot be sent to support@thebuddyforum.com
       
    2. tioio564

      tioio564 New Member

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      Is there anyone who can help me?
       
    3. mastahg

      mastahg Administrator Staff Member

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      Hi, another user said they had problems emailing that address, and they tried a different email and it worked. Email support is the only person that can help with undelivered key issues etc.
       
    4. tioio564

      tioio564 New Member

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      Thank you for your reply.I have tried to use Gmail for help and attached my purchase details in the email, but still haven't received a response.My order is #221068.May I ask what else I should do?
       
    5. mastahg

      mastahg Administrator Staff Member

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      I'll message the person and see if they respond.
       
    6. tioio564

      tioio564 New Member

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      I am looking forward to hearing from you soon. I've waited for so long.
       
    7. mastahg

      mastahg Administrator Staff Member

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      I've reached out but not heard back.
      Your best bet is to try purchasing a again using a different card and making sure all the contact details are correct. People often put in gibberish for the name or address and then wonder why the order gets flagged as potential fraud.
       
    8. tioio564

      tioio564 New Member

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      Thank you for your suggestion. But how can I apply for a refund?
       
    9. mastahg

      mastahg Administrator Staff Member

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      In the case of credit cards, the temporary hold falls off i think after 7-14 days. For debit cards the amount is returned after the same time.
       
    10. tioio564

      tioio564 New Member

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      I made the payment on July 27th, and it has been over 14 days since then. I haven't received the key or the refund.
       
    11. mastahg

      mastahg Administrator Staff Member

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      It should fall off still within a few days as it's definitely just a hold.

      Sent you a pm with some details
       

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