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    Discussion in 'Hearthbuddy Support' started by kentys, Mar 15, 2017.

    1. kentys

      kentys New Member

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      kentys, Mar 15, 2017
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      any firewall/antivirus enabled?
       
      Tony, Mar 16, 2017
      #2
    3. kentys

      kentys New Member

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      All disable.
       
      kentys, Mar 16, 2017
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      are you on a wireless network?

      where are you from?
       
      Tony, Mar 16, 2017
      #4
    5. kentys

      kentys New Member

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      Yes, i'm on wireless network and i'm from Brazil.
       
      kentys, Mar 16, 2017
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      switch to cable and try again plz
       
      Tony, Mar 16, 2017
      #6
    7. kentys

      kentys New Member

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      I can't the adapter is damaged.
       
      kentys, Mar 16, 2017
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      i am afraid its your wireless network that fails
       
      Tony, Mar 17, 2017
      #8
    9. kentys

      kentys New Member

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      Yeh that sucks, but Hearthbuddy bot only works with cabled ethernet?
       
      kentys, Mar 17, 2017
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      nope,we do support all type of networks but some wireless networks cant handle it

      is it a cell network?
       
      Tony, Mar 17, 2017
      #10
    11. kentys

      kentys New Member

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      No,i just use a wireless ethernet adapter on my cpu. Its a TPLINK adapter tl-wn822n.
       
      kentys, Mar 17, 2017
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      try to flush your dns and power cycle your router plz
       
      Tony, Mar 17, 2017
      #12

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