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  • Can't run HearthBuddy

    Discussion in 'Hearthbuddy Support' started by Applesouce, Aug 27, 2017.

    1. Applesouce

      Applesouce New Member

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      Hey guys,

      i bought a week of HearthBuddy to test it and stuff but it doesn't even start.

      I hope you guys are able to help me :/
       

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    2. Tony

      Tony "The Bee" Staff Member Moderator

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    3. Applesouce

      Applesouce New Member

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      Yes I already read that page and I have none of the listed programs installed, I also get this grey start button and when I hit it this error message pops up after a short period of time.

      I've downloaded the ZIP, unpacked it in a folder on a local drive, executed hearthstone, pressed play and chose the deck I want to play without hitting play.
      I've also tried the installer with the same result.
       

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    4. Tony

      Tony "The Bee" Staff Member Moderator

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    5. Applesouce

      Applesouce New Member

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      So since the first post Hearthstone is running in windowed mode.

      What did I do this time:
      • I removed all the x86 c++ redistributables
      • I restarted my PC
      • I executed the BuddyWizard, which did Install redistributables
      • I restarted my PC
      • I started Hearhtstone in Windowmode -> pressed on play and selected a deck and game mode
      • I started HearthBuddy.exe and did nothing until 5 seconds later this error occured (again attached)

      I really hope you guys can help or compensate me as I already lost almost 30% of my subscribed time

      EDIT: Spelling mistakes
       

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    6. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your skype and we will teamviewer it
       
    7. Applesouce

      Applesouce New Member

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      I actually don't have Skype maybe you can add me on Discord, got the same username there.
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      it will easier to get in contact on skype
       

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