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  • cant use HB CN 0.3.1378.7

    Discussion in 'Hearthbuddy Support' started by Hippppo, Jul 5, 2017.

    1. Hippppo

      Hippppo New Member

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      im a user from CHINA
      HS make a update in CHINA and after that we cant use Hearthbuddy 0.3.1365.378 So we feedback this problem
      Today i get an solution named HearthbuddyCN 0.3.1378.7 from CHINA Tieba ( like a forum )
      and the issue in the picture happened
      i want to get some support from u guys
      thank u
       

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    2. Tony

      Tony "The Bee" Staff Member Moderator

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      we will check it asap!
       
    3. Tony

      Tony "The Bee" Staff Member Moderator

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    4. Hippppo

      Hippppo New Member

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      i download a new zip from link u give and the issue still happens
      i update the pic and the log
       

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    5. Tony

      Tony "The Bee" Staff Member Moderator

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    6. Hippppo

      Hippppo New Member

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      install steelseries engine 3 and Razer synapse
      my HB goes well with Razer and steelseries engine before , but not HBCN
       
    7. Hippppo

      Hippppo New Member

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      also installed geforce experience
      but like what i said , HB goes well before with all these programs , not the HBCN
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      uninstall geforce experience and let me know plz
       
    9. Hippppo

      Hippppo New Member

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      already uninstalled and the same issue
      this is the new log
       

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    10. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and and we will teamviewer it
       
    11. Hippppo

      Hippppo New Member

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      i send it but seems u dont know
      i've already messaged some details to u on Skype
       
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      i am online right now
       
    13. Hippppo

      Hippppo New Member

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      Hey Tony , i think u may misunderstand my message because u told me to send u the log file
      After u uninstalled mant Microsoft Visual C++ from 2008-2015 and reinstall it through a buddy software , i restart my laptop and runs HBCN , it runs very well , the problem i said above didnt appear again.
      So i want to find whether the Geforce Experience or the Razer Synapse is the reason to cause the problem , and i reinstall them ( u told me to uninstall the Geforce and u uninstall the Razer through TeamViewer)
      I first install the Geforce and runs HBCN , no problem. Then i install the Razer , also runs HBCN , still no problem.
      But i find in HBCN appear a sentence i have never seen before in HBCN and i think it maybe the reason which cause the problem
      The pic and the log i have updated
      The sentence is in the Line 13 , im not very sure whether i have seen it in HB or not , cuz i have already deleted all the old version of HB , so i cant make sure when u didnt uninstall Microsoft Visual C++ from 2008-2015 the sentence had never appeared
      But when problem above appears , this sentence never appear in HBCN ( u can find it through logs i updated before )
      I hope its the reason and i can let u know , then u ( or ur team) can fix it or find the solutions so HB ( include HBCN ) can runs better in the future
      All in all , thank u for ur help to make my HBCN get right in these days
       

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      Last edited: Jul 10, 2017
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      so are you ok now?
       
    15. Hippppo

      Hippppo New Member

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      its ok now . but i think the sentence may mean something or its the reason
      i didnt type everything just know and click the reply button so i edit my reply and its end of editing now
       
    16. Tony

      Tony "The Bee" Staff Member Moderator

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      if it works you have nothing to worry about
       

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