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  • cant use the latest version of HB or HBCN

    Discussion in 'Hearthbuddy Support' started by Hippppo, Jul 14, 2017.

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    1. Hippppo

      Hippppo New Member

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    2. Tony

      Tony "The Bee" Staff Member Moderator

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    3. Hippppo

      Hippppo New Member

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    4. Tony

      Tony "The Bee" Staff Member Moderator

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      this happened after latest update?
       
    5. Hippppo

      Hippppo New Member

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      yes , before HS updated , it goes well
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      are you minimizing game window?

      any antivirus enabled?
       
    7. Hippppo

      Hippppo New Member

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      no minimizing game window
      antivirus names Huorong
      i use HB for nearly 1 year , with antivirus program also for a long time , and never go wrong
      but since HS CHINA make a update alone the issue has appeared
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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    9. Hippppo

      Hippppo New Member

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    10. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
    11. Hippppo

      Hippppo New Member

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      i give it to u before , in July 5 maybe , and u uninstall my Microsoft visual C++ and reinstall it , the issue solved
      this time , after HB updated , i do what u do , but not works
       
    12. Hippppo

      Hippppo New Member

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      u can see it from this link https://www.thebuddyforum.com/threads/cant-use-hb-cn-0-3-1378-7.398091/ , and its the same problem
      i dont wanna to uninstall all my softwares and reinstall them after the update of the HB , i use HB for one year but this problem NEVER APPEAR BEFORE , just appear in July 6 first and this time second.
       
    13. Hippppo

      Hippppo New Member

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      i solve the problem .
      i uninstall Razer Synapse and restart my computer , and run HB one time , it runs well , after it i reinstall my Razer Synapse , HB also can run
       
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      great!

      closed
       
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