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    • Crashes on loading screen

    Discussion in 'Honorbuddy Support' started by Rhook, Jun 28, 2017.

    1. Rhook

      Rhook Member

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      I am running with dx9 on, tried with addons off and on, have closed all other applications in the background and tried running as admin. I am getting the WoW is not responding message then it closes. Just did a fresh restart on my computer so not sure what is the cause.
       

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      Rhook, Jun 28, 2017
      #1
    2. eagles2010

      eagles2010 Member

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      Have you tried in DX11?
       
      eagles2010, Jun 28, 2017
      #2
    3. Rhook

      Rhook Member

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      Just did a fresh install of WoW and the HB client w/ DX11 on, same results.
       
      Rhook, Jun 28, 2017
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      post a fresh log file plz
       
      Tony, Jun 28, 2017
      #4
    5. Rhook

      Rhook Member

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      Here is a fresh log, so you know, I logged in, started it up, hearthed then I got the World of Warcraft is not responding error.
       

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      Rhook, Jun 28, 2017
      #5
    6. Rhook

      Rhook Member

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      Here is same result with Dx9
       

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      Rhook, Jun 28, 2017
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jun 29, 2017
      #7
    8. eagles2010

      eagles2010 Member

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      [20:18:42.317 N] [External ESP] Exception occurred while initialising D3D: Direct3DX 9 was not found. Please install the latest DirectX end-user redistributable package from Microsoft.

      What is your graphics configuration? ( i.e. on board graphics or graphics card ) Is this a Laptop or desktop?
       
      eagles2010, Jun 29, 2017
      #8
    9. William Monzon

      William Monzon New Member

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      My Honorbuddy launches my game and it freezes and closes out afterwards
       
      William Monzon, Jun 29, 2017
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      open your own thread providing your log file plz
       
      Tony, Jun 29, 2017
      #10
    11. Rhook

      Rhook Member

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      Sorry for the late reply was out of town for work. None of the afflicting applications are on this computer, fresh install of W10. As for Graphics card its the GTX970
       
      Rhook, Jul 6, 2017
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Jul 7, 2017
      #12
    13. eagles2010

      eagles2010 Member

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      eagles2010, Jul 7, 2017
      #13

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