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  • My Reply from blizzard

    Discussion in 'Discussions (no Ban Reports here)' started by Leggias, May 19, 2015.

    1. Leggias

      Leggias New Member

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      I also quoted the EU rules in my appeal and this is what they replied:

      Customer Support cannot provide answers to legal questions.

      With regards to your recent account suspension, please note that this resulted from the detection of unauthorized third party software. This behaviour is in violation of your agreements with Blizzard Entertainment, in particular with the Battle.net End User License Agreement, and the World of Warcraft Terms of Use.

      This detection is to ensure an appropriate and fair use of the service by all players, and its results indicating the presence, or not, of any such software does not consist of personal information as per the applicable privacy laws.

      Any legal questions should be directed via mail to:

      Blizzard Entertainment SAS
      ATTN: Legal Department
      145 rue Yves le Coz
      78000 Versailles
      France

      Please include your contact information (name, address, telephone number) so that they can respond back to you however they will not be able to address any appeals to the action taken.

      Any chances that they will actually send me this evidence what they collected against me?
       
    2. y2krazy

      y2krazy Community Developer

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      If my limited knowledge on the EU legal side of things is correct, it's far more likely they'll cave and remove the suspension rather than risk divulging their methods and the evidence collected against you. Of course, we may never know if your appeal was real or if you're just another new user trolling the forums unless you provide the community with solid evidence of your process, the discussion between both parties, etc.
       
    3. Snotya

      Snotya New Member

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      They collected evidence against your wow character. Despite all your role playing, YOU are NOT your CHARACTER .
       
      Last edited: May 19, 2015
    4. BlackBolt

      BlackBolt Member

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      That's like saying you are not the poster who just typed that.
       
    5. Aion

      Aion Well-Known Member Buddy Store Developer

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      They apply penalty to the account holder, not to the account itself. If your statement was true, then they had to provide you another account to play on, lol!
       
    6. eigoteacher

      eigoteacher Member

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      If that was true, you wouldn't be able to make another account because they banned you for 6 months. They penalised the account.
       
    7. Aion

      Aion Well-Known Member Buddy Store Developer

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      Reread what I have quoted, to get on the topic.

      Its contract: You buy one license to play certain game - its materialized into single account, you can access to play it. When you break parts of the contract, they apply penalties, related to the contract, so the penalties are on yourself, related to the account, which do represent this contract.

      That is the reason why, when the account gets hacked and it is used for cheat in any way, then gets banned, they do lift all penalties, as long as they can confirm, that the owner was not in procession of the account in the time of violation.

      So the above confirm, that the account holder is actioned, not the character ingame ^^

      And yes, if you are commited into severe violations of the Blizzard rules, you are booted out of the game and can get banned on all accounts under your name, your subnet etc. It had happened before, quite a few times.
       
      Last edited: May 19, 2015
    8. johngeorge

      johngeorge Member

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      lets all write letters better yet show up at their door! lol
       
    9. thebrodieman

      thebrodieman Well-Known Member Buddy Store Developer

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      And toasters don't toast toast, toast toasts toast.
       
    10. eigoteacher

      eigoteacher Member

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      No, you don't understand. Read the terms.

      No actions are made against the account holder. They are made to the account. It doesn't say they are suspending you.
       
    11. Aion

      Aion Well-Known Member Buddy Store Developer

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      Hehe, you seems to refuse comprehending the basics of some legal fundamentals. It is up to you, the power of the free will to stay uneducated!
       
    12. eigoteacher

      eigoteacher Member

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      Right. Name of the law you are referring to please?
       
    13. pontius001

      pontius001 New Member

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      The problem with all of this is the way Blizzard is handling it. They lost a court case, so they ban all the people they think used HB. Then, they ignore all of the tickets created stating they have evidence. And people keep going on about the legality (which has me curious as we know Blizzard and Activision have no problems doing from the court cases they lost in 2006) of the way Blizzard obtained their data concerning who they think used HB or how it was (as they call it, illegal which I disagree with this term) that HB users violated the ToS and EULA for botting.

      I have submitted multiple tickets of being hacked before the ban and each one has had a generic/automated reply. Even after going through the process of getting my account back (3 tickets to get this done by the way) from the hack to the ban (currently on ticket number 5 on this one). (Funny how none of the accounts I have which did not get hacked are not banned or should I say suspended.)
       
    14. Tier539

      Tier539 New Member

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      My reply from blizzard:

       
    15. zepwin

      zepwin Member

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      Lol@ All these kids thinking they have any sort of legal standing in this, or have any knowledge of this just because they know how to copy/paste from an article and another thread.
       
    16. eigoteacher

      eigoteacher Member

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      The only thing I am doing is reading through Blizzard's terms and the laws that people are citing. If anything I say is thrown out because I am not a legal expert, then anything they say is also thrown out, leaving Blizzard on top by default.
       
    17. Res03

      Res03 New Member

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      So after 4 years they magically figured out who was botting and used it for good PR to counter all the "Blizzard only cares about money" comments..... THey definitely bent or broke some privacy laws.
       
    18. frosticus

      frosticus Community Developer

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      guns dont kill people, bullets do
       
    19. eigoteacher

      eigoteacher Member

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      Nope, they didn't.

      Here's the main law that people are using to try to challenge Blizzard. EUR-Lex - 31995L0046 - EN

      Let's see what the point of the law is:
      The definition of personal data according to the law:
      Not covered under personal data: information about a third-party program accessing WoW, the reason for your banning, the method of determining the banning

      But what about consent?

      In the law:

      What is "processing data"?

      What is the law's definition of consent?

      In other words, you gave them consent to handle your personal data by agreeing to their terms (but remember, scanning your computer is not legally considered personal data).

      What if it was considered personal data anyways?

      Their method for detection is a trade secret. Telling you the method of detection would allow people to bypass the detection and therefore adversely affect their protection of their game. They are protected by the privacy law.
       
      Last edited: May 20, 2015
      frosticus likes this.
    20. rustycage

      rustycage New Member

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      Eigo just runs from topic to topic repeating his misinterpretations of not only the law, but the issue at hand. There seems to be as many blizzard fanboys here as there are on the battle.net forums.
       

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