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  • Need help with updating a profile now that its in the store only

    Discussion in 'Honorbuddy Forum' started by Captian, Sep 9, 2014.

    1. Captian

      Captian New Member

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      the profile was SVN when i got it now its in the store wont update thru SVN and i cant "Obtain it"... its pure rotation v2. some help would be nice just wished i could stay with the SVN stuff for free routines
       
    2. pbthug91

      pbthug91 New Member

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      It auto updates from store
       
    3. Captian

      Captian New Member

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      i have tried everything... i have even tried to get new routines from the store and nothing happens..
       
    4. pbthug91

      pbthug91 New Member

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      Make sure you click to stream it under my purchase
       
      Last edited: Sep 9, 2014
    5. Captian

      Captian New Member

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      Unless im blind or something the only option i have is "Obtain for Free" nothing else is clickable on the screen
       
    6. pbthug91

      pbthug91 New Member

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      After you click it in the store should have a my purchases top right
       
    7. Captian

      Captian New Member

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      I do it says no purchases
       
    8. pbthug91

      pbthug91 New Member

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      If no one helps you before i get home i will help over teamviewer if you want
       
    9. Captian

      Captian New Member

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      ok may do that
       
    10. pbthug91

      pbthug91 New Member

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      Well click purerotation v2 under routines and get it free then click my purchases
       
    11. pbthug91

      pbthug91 New Member

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      Message me if you need more help.
       
    12. Captian

      Captian New Member

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      a red box comes up with no text in it and nothing happens
       
    13. pbthug91

      pbthug91 New Member

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      Loggin on my xomp
       
    14. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Captian,

      The red box should have text in it that says:
      "Error! Purchase failed. You don't own a key for Honorbuddy in your buddyauth account. Pleae make sure you are using the buddyauth account hat your Keys are bound to."

      We've got a bug report against the "empty red box" issue already open.


      As to your problem...
      You are trying to make purchase from the store with a fabricated Buddy Store account—this won't work. You must use the same email address that was used to purchase Honorbuddy. This article should help you resolve the problem:

      cheers,
      chinajade
       
      Last edited: Sep 11, 2014
    15. Captian

      Captian New Member

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      Only one problem with that.. i have the key but not the email anymore.. a buddy and i went in together to buy honorbuddy a couple years ago and he has since passed away so all i have is the keys left.. seeing as we used his email in the process.. i have my own seperate email linked to this.. can i use my email and the Key that i use to log into HB?
       
    16. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi again, Captian,

      You will need to contact the Bossland GmbH 'front office' and see what can be done with your situation. This article (Retrieval Technique #2) should help you get started on the journey:

      cheers,
      chinajade
       

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