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  • Not Responding on Select

    Discussion in 'Hearthbuddy Support' started by Jack Lines, Oct 9, 2017.

    1. Jack Lines

      Jack Lines New Member

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      Hello, when I press Select after starting Hearthbuddy up it then proceeds to crash unresponsive, if someone could help me resolve this issue that would be great, thanks! :)
       

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    2. Tony

      Tony "The Bee" Staff Member Moderator

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      any firewall/antivirus enabled?

      where are you from?
       
    3. Jack Lines

      Jack Lines New Member

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      So, I have tried to run the bot on THREE seperate computers in my house. (All on Windows 10) and the same thing is happening on all of them?? I have tried running it with and without firewall and antivirus enabled/disabled. No noticeable change.
      I am located in Southeast Australia. Thanks Tony.
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      power cycle your router and let me know plz
       
    5. Jack Lines

      Jack Lines New Member

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      Just finished, and it is still crashing on two different computers after doing so.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      post a fresh log file plz
       
    7. Jack Lines

      Jack Lines New Member

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      Just tried to run it again, this is the log file
       

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    8. Jack Lines

      Jack Lines New Member

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      The morning I purchased the key I got a new modem and router, it worked for the day, turned my pc off that afternoon, turned it on in the morning and it started to do this.
       
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      your log file indicates that something its blocking the connection to our servers
       
    10. Jack Lines

      Jack Lines New Member

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      fuck man, I know shit all about anything, but even I figured that one out.
      How do I fix that?
       
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      we checked all known causes,either its something installed on your machine or your ISP blocking it
       
    12. Jack Lines

      Jack Lines New Member

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      What do I have to do to fix this?
       
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      you can try use Google DNS instead
       
    14. Jack Lines

      Jack Lines New Member

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      So I managed to fix it by using google dns, thanks heaps. but my subscription runs out today and i got like 2 hours use of it, could you at least compensate for a days worth?
       
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your key plz
       

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