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    Discussion in 'Unknownbuddy Support' started by HB4797H61, Jan 30, 2018.

    1. HB4797H61

      HB4797H61 New Member

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      i am using Windows 10 64 Bit
      i have Avast antivirus installled - Currently disabled
      windows firewall also disabled

      downloaded the file from http://updates.buddyauth.com/GetNewest?filter=UnknownBuddy
      Extrated the file and put it in a folder on my 2nd drive (have also tryed on my main drive)
      opening the file as admin, paste my key, and launching the program
      open steam, and open Pubg, nothing happens
      tryed whit haveing steam open before launching the file still dosent work
      tryed whit everything as admin (file, steam and pubg) still dosent work
      any ideas ?
       
    2. Woopin

      Woopin New Member

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    3. HB4797H61

      HB4797H61 New Member

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      still not working after the update
       
    4. Cigarette

      Cigarette Moderator Staff Member Moderator

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      You paste the key correct? Does the file path have a whitespace? Does it show any errors?
       
    5. Cigarette

      Cigarette Moderator Staff Member Moderator

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      Did you disable your Windows Defender, Antivirus and everything and tried again?
       
    6. HB4797H61

      HB4797H61 New Member

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      i am pasteing the key directly from the mail i got, the file path dosent have any whitespace, and my Antivirus, windows defender and firewall is disabled
       
      Last edited: Jan 30, 2018
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      still got issues?
       
    8. kulsuzad

      kulsuzad New Member

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      no error display,right key
       
    9. HB4797H61

      HB4797H61 New Member

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      i still can't get it to work, the key is correct and it is not showing any errors
      my .Netframework is up to date
      using directx 12
      using latest microsoft visual c++
      using 2 monitors, that should not do anything to it, i belive (game is only running on 1)
      anyone able to help ?
       
    10. DingDong112

      DingDong112 New Member

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      can you check if the file is still in Task-Manager when PUBG is started?
       
    11. sisii

      sisii New Member

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      up! same here plz
       
    12. CAcove

      CAcove Moderator Moderator

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      1) Close PUBG
      2) Make sure Windows Defender is off (dont make an exception actually shut it off as it silently blocks UnknownBuddy)
      3) Start UnknownBuddy
      4) Enter License
      5) Press Start
      6) Wait until window closes. And then wait 2 more minutes.
      7) Start PUBG in window mode (or maximized window mode) and you see Ingame UI of Unknown Buddy
      Please note you MUST use the launcher to run the program and no other files should be used. Another bit of helpful information is that you should have unknownbuddy saved in a folder and that folder should be sitting somewhere other than your desktop directly.


      You have followed each of those steps exactly as listed? Please note if you are using the steam version, steam must be closed completely (check task manager and your tray to ensure its closed completely before starting UnknownBuddy).
       
    13. kingdail

      kingdail New Member

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      killswitch is active.
      Should I wait for updates?
       
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      yes,you have to wait for the updates
       
    15. CAcove

      CAcove Moderator Moderator

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      Still having issues?
       

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