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Please Help!!! Suddenly I got "Authentication failed"

Discussion in 'Honorbuddy Support' started by 72pixel, Jul 30, 2012.

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  1. 72pixel

    72pixel New Member

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    Hi, Tony. I'm a lifetimer.

    I'd been using HB well with my Username and Password even until three days ago, But Suddenly today HB popup the error massage like

    [AM 9:17:39:111] Logging in...
    [PM 9:17:40:184] Buddy Sessions: 0/0
    -----
    Shared Sessions: 0/0
    Invalid Account Details
    [AM 9:17:40:508] Authentication failed!


    so I tried to find something wrong on BuddyAuth.com. but there's no clue and HB information like any key, only can see Demonbuddy information.
    How should I do for FIx this ToNY please help asap!!!
     
  2. floppydrive

    floppydrive New Member

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    There should be no password. In the top enter your KEY and hit log in. If it says it again try and kill the sessions. You can do all this in buddyauth.com
     
  3. 72pixel

    72pixel New Member

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    I normally used my ID and Password for login HB.

    Also I can not see my HB KEY in buddyauth.com.. As I said Only can see my Demonbuddy Key...

    What should i do for get my HB Key??
     
    Last edited: Jul 31, 2012
  4. 72pixel

    72pixel New Member

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    I tried to find my key on these process like
    Bossland GmbH
    Resend Validation Email - Buddy Auth Portal

    But they says Could not find a user by that email address. Please correct the email address entered below. If you have not registered, please do so via the register link above.
    Please help...
     
  5. Croga

    Croga Well-Known Member

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    If you've been using HB for a long time then you most likely don't have a key but do indeed need to use username/password.
    You should probably mail bossland with your info; he can check what's going on. Or else wait for Tony to show, he always has the right answers.
     
  6. 72pixel

    72pixel New Member

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    Ok, Thank you for your reply. I will send this issue to Bossland.
     
  7. Tony

    Tony "The Bee" Staff Member Moderator

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    Invalid Account Details=wrong login info

    you must log using the same info as this page
    Bossland GmbH
     
  8. 72pixel

    72pixel New Member

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    I tried to get my password on Bossland GmbH but it says "Sorry, we cannot find any matching accounts for the criteria you submitted, please double check your information and try again" so I can't not find my password now.

    I sent you an email with my paid information please check it again.

    Thank you.
     
    Last edited: Jul 31, 2012
  9. arwend

    arwend New Member

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    I have the self Problem. Iam Liftimer.
     
  10. Tony

    Tony "The Bee" Staff Member Moderator

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    in that case you have to send us an email at support@thebuddyforum.com
    but you have to give us more details so we can be able to help you
     
  11. 72pixel

    72pixel New Member

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    I emailed to support@thebuddyforum.com with my paid information, please check it again. Thanks you!
     
  12. 72pixel

    72pixel New Member

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  13. Tony

    Tony "The Bee" Staff Member Moderator

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    you have to be patient plz
     
  14. 72pixel

    72pixel New Member

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    I just sent my paypal screenshot to the email again. Please check it again.
     
  15. 72pixel

    72pixel New Member

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    [Solved] Thanks again for your nice support!:)

    *Anyone who got the same issue as me, Just need to send an email with your paid information to support@thebuddyforum.com
     
  16. Tony

    Tony "The Bee" Staff Member Moderator

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    you welcome

    thread closed
     
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