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  • Problem with the Buddy portal account

    Discussion in 'Honorbuddy Support' started by Vannya, Dec 7, 2015.

    1. Vannya

      Vannya Member

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      Hi:

      I cannot access to my Buddy Portal account. Everytime I try to enter it throws me the error that the password is wrong. Ok then, I hit the "Request a new password" option, but it always says the user or e-mail are wrong.
      So then I send the "Resend validation mail", and I get that there is no account with my mail. But if I try to register an account with the mail, it says its already registered.
      Can someone help me?
       
    2. Vannya

      Vannya Member

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      Got a posible fix: I found I should contact the support. I will give it a try :b
       
    3. Thecamel

      Thecamel Community Developer

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      Remember your forum account details- IS NOT the same as buddyauth.. they are separate.

      PM a Buddy support member (tony) your HB Key- and he will give you the email address attached to that key (I think he will anyhow)
       

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