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  • Reborn buddy key not received

    Discussion in 'Rebornbuddy Forum' started by behi, Sep 14, 2020.

    1. behi

      behi New Member

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      Hi, I have been buying for more than 5 days and I have not received a license. I even bought it for the second time, but after 2 days, I still have not received anything.
      Need help.
       
    2. mastahg

      mastahg Administrator Staff Member

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    3. behi

      behi New Member

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      I sent an email 5 days ago and one yesterday and received no response
       
    4. Yunarienmase

      Yunarienmase New Member

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      Hi,

      I have same issue, I purchase yesterday, and still not receive the key, I already send message and still no reply.
       
    5. Yunarienmase

      Yunarienmase New Member

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      First time purchase just need 2 days but now 3 days still no answer.
       
    6. mastahg

      mastahg Administrator Staff Member

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      I'll poke bossland, often purchases will fail fraud prevention and never actually go thru.
       
    7. Yunarienmase

      Yunarienmase New Member

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      yeah I know, security team need manual check. but like I say, First time buy just need 2 days, this my second time/extend my bot subs, and now still didn't get the keys. Btw thanks for let them know my issue, but still no answer from support@thebuddyforum.com.
       
    8. Aikeuau

      Aikeuau New Member

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      I'm also with the same problem, bought a key on monday 08/02/21 and received the email "Your order needs to be manually reviewed by our financial team to prevent fraudulent activities. This process may take up to a business day."
      Sent an email to support on friday but havent received a response yet.
       
    9. cakeday

      cakeday New Member

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      Long time buyer, no key yet. Emailed support and no response from them after a week.

      This seems to be a bigger issue and the team maybe should get on it because my bank has been charged for the purchase,
       
    10. mastahg

      mastahg Administrator Staff Member

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      I don't have access to the storefront so I can only manually check the database, I don't see a recent transaction with your email address. Do you have a shopify transaction #? Otherwise ill have to poke bossland.
       
    11. cakeday

      cakeday New Member

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      306819 :)
       
    12. mastahg

      mastahg Administrator Staff Member

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      I don't see that in the db which means that the purchase is still pending review or had failed verification. I'll poke bossland but in the meantime you can check and verify that the charge actually went thru and wasn't just a hold.
       
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    13. cakeday

      cakeday New Member

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      Appreciate it!
       
    14. GerKupo

      GerKupo New Member

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      I'm in the same situation. Long time buyer, no key and no response.

      Transaction number is 306853
       
    15. mastahg

      mastahg Administrator Staff Member

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      pm'd
       
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    16. GerKupo

      GerKupo New Member

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      Thank you! <3
       
    17. woode323

      woode323 New Member

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      @mastahg any chance you can poke bossland for a refund on order #306907, bought a 1 session when I wanted a 3 session by mistake, cheers
       
    18. Necip Aydın

      Necip Aydın New Member

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      @mastahg
      I have been told it will be 1 business day but it's been 5 days and I am not getting an answer to my email. can you help me please
      My code still hasn't arrived !!!
      my order number
      #306883
       
    19. mastahg

      mastahg Administrator Staff Member

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      No order in the database with that number. Most likely either still pending fraud verification or failed it.
       
    20. Necip Aydın

      Necip Aydın New Member

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      I'm probably waiting for the fraud confirmation, but it took too long, I received an email to do it manually and it's over 5 days this confirmation process
      Please help me @mastahg
       

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