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  • Unable to Connect to Remove Server

    Discussion in 'Buddy Wing Support' started by Developer, May 9, 2013.

    1. Developer

      Developer New Member

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      Hi Team,

      The following message now comes up on all bots, via a pop-up window and the log, after a successful start:

      The bot will continue to run on its own as long as the pop-up window is not clicked, but clicking OK will shut it down. Are we experiencing another security issue with the server?

      Thanks,
      -D
       
    2. Jests

      Jests New Member

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      INteresting, this started happening to me right after I tried a new routine and I thought it was related to that. Yeah, I have the same problem.
       
    3. xtreme3881

      xtreme3881 Member

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      Ditto and like Jets I thought it was a routine issue...
       
    4. pindleskin

      pindleskin Community Developer

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      i am also getting this today
       
    5. Shadowbot

      Shadowbot New Member

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    6. Developer

      Developer New Member

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      I got word back from Tony and sent him more specifics, so the team here is aware of the issue. The following can help until the problem is resolved:

      • The bot will continue to run until the user clicks OK, so ignore the window.
      • If you do click OK, the bot will close/crash, but your session might remain active. If this happens, log in to Home Page - Buddy Auth Portal, click Sessions, and then kill the problematic session.

      Happy botting,
      -D
       
    7. Jests

      Jests New Member

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      I didn't know you could do that! I always have to wait until the old session times out... which takes like 5 minutes. Talk about frustrating! Thanks for the tip about the portal!
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      We aware and on it
       
    9. Aevitas

      Aevitas Well-Known Member Staff Member Buddy Core Dev

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      Fixed. And no, it wasn't a security issue, it's just that we had moved the update server to another domain name and BW was still using the old one. You'll have to manually update for this one.
       
    10. alltrueist

      alltrueist Active Member

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      What's different about a manual update? Do you mean I need to re-download the .zip file from the website, or just run BW for the update? Sorry, at work and can't check my stuff.
       
    11. psolarxis

      psolarxis Member

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      I suppose he means we have to re-download. But since its too much hassle to re-install everything, I just use it like this and ignore the error.
       
    12. Developer

      Developer New Member

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      Well, for the past few hours the download page has been unreachable, so at the moment I don't think we have a choice. :confused:
       
    13. Aevitas

      Aevitas Well-Known Member Staff Member Buddy Core Dev

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      It's available over at Home
       
    14. Developer

      Developer New Member

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      Thanks Aevitas! My bookmarks have been updated.
       

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