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  • Unable to install. Missing Element

    Discussion in 'Honorbuddy Support' started by botsfired, Jul 23, 2015.

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    1. botsfired

      botsfired New Member

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      Steps leading to issue.

      1. Realized that combat routines were not running while HB was activated, routines loaded and started.

      This happened shortly after the move of the Tuanha CR to the Buddy Store. I figured that something could be sideways as I didn't immediately reinstall and reload things when I got the notice.

      2. Removed CR home folders and claimed combat routines on the Buddy Store with my keys. No change in symptom. Bot base will load but CR would not execute on targets.

      3. Removed HB by following the steps below:
      a. Removed HB folder.
      b. Removed it from Add/Remove programs

      4. Attempted reinstallation by following the steps below.
      a. Downloaded latest HB installer.
      b. Ran installer with administrative privileges.

      Installer will not successfully install Honorbuddy. Error received is noted in the attached log.. element missing with hex code. Likely can't find source files. Thoughts/Help appreciated.

      Best,
      Botsfired.

      [1AC0:0B14][2015-07-23T08:49:21]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\alan_000\Downloads\Honorbuddy Installer.exe, cmdline: '-burn.unelevated BurnPipe.{FD3CE38E-D618-4709-BAF3-8BBA88CDB6FE} {75ADF25E-53EF-4C76-A52C-5696416E0241} 8692'
      [1AC0:0B14][2015-07-23T08:49:21]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [1AC0:0B14][2015-07-23T08:49:21]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\alan_000\AppData\Local\Temp\Honorbuddy_20150723084921.log'
      [1AC0:0B14][2015-07-23T08:49:21]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\alan_000\Downloads\Honorbuddy Installer.exe'
      [1AC0:0B14][2015-07-23T08:49:21]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [1AC0:0B14][2015-07-23T08:49:21]i100: Detect begin, 3 packages
      [1AC0:0B14][2015-07-23T08:49:21]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
      [1AC0:0B14][2015-07-23T08:49:21]i000: Setting string variable 'NETFRAMEWORK45' to value '378675'
      [1AC0:0B14][2015-07-23T08:49:21]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [1AC0:0B14][2015-07-23T08:49:21]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
      [1AC0:0B14][2015-07-23T08:49:21]i101: Detected package: NetFx451Web, state: Present, cached: Complete
      [1AC0:0B14][2015-07-23T08:49:21]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
      [1AC0:0B14][2015-07-23T08:49:21]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [1AC0:0B14][2015-07-23T08:49:21]i199: Detect complete, result: 0x0
      [1AC0:0B14][2015-07-23T08:49:23]i200: Plan begin, 3 packages, action: Install
      [1AC0:0B14][2015-07-23T08:49:23]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [1AC0:0B14][2015-07-23T08:49:23]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
      [1AC0:0B14][2015-07-23T08:49:23]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [1AC0:0B14][2015-07-23T08:49:23]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\alan_000\AppData\Local\Temp\Honorbuddy_20150723084921_0_vcredist110_x86.log'
      [1AC0:0B14][2015-07-23T08:49:23]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\alan_000\AppData\Local\Temp\Honorbuddy_20150723084921_1_Honorbuddy_rollback.log'
      [1AC0:0B14][2015-07-23T08:49:23]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\alan_000\AppData\Local\Temp\Honorbuddy_20150723084921_1_Honorbuddy.log'
      [1AC0:0B14][2015-07-23T08:49:23]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [1AC0:0B14][2015-07-23T08:49:23]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [1AC0:0B14][2015-07-23T08:49:23]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [1AC0:0B14][2015-07-23T08:49:23]i299: Plan complete, result: 0x0
      [1AC0:0B14][2015-07-23T08:49:23]i300: Apply begin
      [21F4:0E80][2015-07-23T08:49:23]i360: Creating a system restore point.
      [21F4:0E80][2015-07-23T08:49:23]i361: Created a system restore point.
      [1AC0:0B14][2015-07-23T08:49:23]i000: Caching bundle from: 'C:\Users\alan_000\AppData\Local\Temp\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\.be\Honorbuddy Installer.exe' to: 'C:\Users\alan_000\AppData\Local\Package Cache\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\Honorbuddy Installer.exe'
      [1AC0:0B14][2015-07-23T08:49:23]i320: Registering bundle dependency provider: {01d30f1b-9700-401d-ae5a-7465cdf2bda1}, version: 2.5.14186.795
      [1AC0:1A28][2015-07-23T08:49:23]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\alan_000\Downloads\vcredist_x86.exe
      [1AC0:1A28][2015-07-23T08:49:23]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\alan_000\Downloads\'
      [21F4:2250][2015-07-23T08:49:23]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [21F4:2250][2015-07-23T08:49:23]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [21F4:2250][2015-07-23T08:49:23]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [21F4:2250][2015-07-23T08:49:23]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [21F4:2250][2015-07-23T08:49:23]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1AC0:1A28][2015-07-23T08:49:23]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\alan_000\AppData\Local\Temp\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\vcredist110_x86, error: 0x80070490.
      [1AC0:1A28][2015-07-23T08:49:23]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [1AC0:1A28][2015-07-23T08:49:26]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\alan_000\Downloads\vcredist_x86.exe
      [21F4:2250][2015-07-23T08:49:26]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [21F4:2250][2015-07-23T08:49:26]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [21F4:2250][2015-07-23T08:49:26]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [21F4:2250][2015-07-23T08:49:26]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [21F4:2250][2015-07-23T08:49:26]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1AC0:1A28][2015-07-23T08:49:26]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\alan_000\AppData\Local\Temp\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\vcredist110_x86, error: 0x80070490.
      [1AC0:1A28][2015-07-23T08:49:26]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [1AC0:1A28][2015-07-23T08:49:29]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\alan_000\Downloads\vcredist_x86.exe
      [21F4:2250][2015-07-23T08:49:29]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [21F4:2250][2015-07-23T08:49:29]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [21F4:2250][2015-07-23T08:49:29]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [21F4:2250][2015-07-23T08:49:29]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [21F4:2250][2015-07-23T08:49:29]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1AC0:1A28][2015-07-23T08:49:29]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\alan_000\AppData\Local\Temp\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\vcredist110_x86, error: 0x80070490.
      [1AC0:0B14][2015-07-23T08:49:29]e000: Error 0x80070490: Failed while caching, aborting execution.
      [1AC0:0B14][2015-07-23T08:49:29]i330: Removed bundle dependency provider: {01d30f1b-9700-401d-ae5a-7465cdf2bda1}
      [1AC0:0B14][2015-07-23T08:49:29]i352: Removing cached bundle: {01d30f1b-9700-401d-ae5a-7465cdf2bda1}, from path: C:\Users\alan_000\AppData\Local\Package Cache\{01d30f1b-9700-401d-ae5a-7465cdf2bda1}\
      [1AC0:0B14][2015-07-23T08:49:30]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
       
    2. botsfired

      botsfired New Member

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      Please disregard this request for assistance.

      Another thread replied to by staff isolated this log as being related to an installer issue. Downloading and then installing the non-installer version of the latest honorbuddy client resolved the issue.

      Thank you.
      Botsfired.
       
    3. Tony

      Tony "The Bee" Staff Member Moderator

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      alright!

      closed
       
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