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  • When will pokefarmer work?

    Discussion in 'Pokefarmer Support' started by pinky123, Oct 1, 2017.

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    1. pinky123

      pinky123 New Member

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      I bought a license 3 weeks ago and have since been waiting for the new release or for my program to update.

      So keys will be extended, .... great but when?
       
    2. 77Happyboy77

      77Happyboy77 New Member

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      i bought a key this morning but nothing is working is the pokefarmer off line ?
       
    3. iCKR

      iCKR Moderator Moderator

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      We will post an announcement when it comes online. At this moment i can't give you an ETA
       
    4. 77Happyboy77

      77Happyboy77 New Member

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      it looks like all bots are off at the moment and going to be for a long time
       
    5. pinky123

      pinky123 New Member

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      well ok will announce but at this point I would like a refund...... 3 weeks into a 1month key ....
       
    6. CAcove

      CAcove Moderator Moderator

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      your time will be refunded in full once the bot is back up my friend. So you will not have lost any time at all.
       
    7. iCKR

      iCKR Moderator Moderator

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      Above is our refund policy, If you would like a refund, email us at support@thebuddyforum.com
       
    8. iCKR

      iCKR Moderator Moderator

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      But like what CA has mentioned, your time will always be recompensed.
       
    9. pinky123

      pinky123 New Member

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      my point is you should not let peoples purchase something that does not work.
      you should have disabled the checkout till it works
       
    10. CAcove

      CAcove Moderator Moderator

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      This has been explained many times before. As typically downtime is limited to less than a day or so, we have not implemented such a thing. Also any downtime past 24 hours is immediately refunded to the key as soon as the bot goes up, so there is zero loss. The next best thing would be a suggestion sent in regarding the status of the PF servers Greenlight for online and Redlight for down for maintenance, however there is no guarantee that this will be implemented, I can at least forward that on to the higher ups for consideration.
       
    11. pinky123

      pinky123 New Member

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      yes usually a few days.
      now over 3 weeks and no eta so we are talking about at least 5 weeks
       
    12. iCKR

      iCKR Moderator Moderator

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      I'm sorry for your frustrations, but I do not have a timeline for you.

      If you like to request for a refund email support@thebuddyforums.com
      with the documentations that they require.

      Closed.
       
    13. CAcove

      CAcove Moderator Moderator

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