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    Discussion in 'Rebornbuddy Support' started by Mooshieblob, Nov 17, 2023.

    1. Mooshieblob

      Mooshieblob New Member

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      Hi, I purchased my key for RB 1 month 2 days ago and it said:

      Greetings Buddy,

      Your order needs to be manually reviewed by our financial team to prevent fraudulent activities. This process may take up to a business day.
      You will receive another email once the approval process is done.
      Thank you for your understanding.

      Regards,
      Buddy Team


      It has been more than a day and I have still not received my key for order
      #322287
      , I have also tried to email the support@thebuddyforum.com address and have still not yet received a response, can someone help me out here please?

      Thanks.
       
    2. mastahg

      mastahg Administrator Staff Member

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      You should have received a automated reply indicating a ticket had been created, if not reach out to the email again, from a different address. Response time can vary from a few days to longer sometimes.
       
    3. Mooshieblob

      Mooshieblob New Member

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      I have done so promptly. Thank you for letting me know this information.
       
    4. Mooshieblob

      Mooshieblob New Member

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      It's been four days now and I still haven't received even a confirmation of a response. Is this normal?
       
    5. mastahg

      mastahg Administrator Staff Member

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      It's not that unseal unfortunately it doesn't get taken care of and I don't have access myself to resolve such issues.
       
    6. Mooshieblob

      Mooshieblob New Member

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      Dang, that sucks. Well thanks for being here to respond to me either way.
       

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