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  • HonorBuddy closing without notification or error.

    Discussion in 'Honorbuddy Support' started by Major Nelson, Oct 6, 2014.

    1. Major Nelson

      Major Nelson New Member

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      Hello GM,
      When using Honor Buddy my application closes after a matter of time. Last night I was doing a raid and using a custom bot base to help me do combat in Raids and it closes after maybe 20 minutes or longer randomly, I go to my task bar and it just vanishes and there are no error messages when it closes.
      When trying to level overnight it randomly closes while I am asleep and I gain only 1 level, 30-31.

      Again, this happens when raiding and leveling, it just closes without error or notification. I will post 2 log files, 1 of my leveling after the event of detection and also while raiding, both profiles share a similar signature at the end of course.

      :confused:*Removed due to security purposes*-Major Nelson
       
      Last edited: Oct 7, 2014
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      add an exception in your firewall and your antivirus for Hb
       
    3. Major Nelson

      Major Nelson New Member

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      Did you get that from the log file? It seems that it is already added tony. I will double check.
       
    4. Major Nelson

      Major Nelson New Member

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      Yes, the exception is added to my firewall.
       
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      your log file shows you are loosing the connection to our servers,are you on a wireless network?
       
    6. Major Nelson

      Major Nelson New Member

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      I am on a wireless network, it requires a sign in to the network, I am on deployment in the middle east right now so the internet may be slower than most. It is decent though. What do you recommend I do to combat the situation? I am very computer savvy, tell me anything technical.
      The internet here shuts off if there is no network traffic inbound and outbound but if I am using HB and wow that shouldn't be the case.
      I just want to level when I am at work.
       
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      a wireless network can cause those disconnections to our server,we have seen it again :(
       
    8. Major Nelson

      Major Nelson New Member

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      Ok, thanks Tony, in the future, do you expect a resolution to this bug? Any solutions for me you think without "messing" with HB.
       
    9. CodenameG

      CodenameG New Member

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      unfortunately none of us are deployed so we cannot really build custom solutions to work with those networks. same thing with school and university networks.
       
    10. Major Nelson

      Major Nelson New Member

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      Ok, thanks CodenameG, can you think of a resolution of sorts? Possibly a VPN or anything, can you help me understand what maybe is going on internally so I can try to dissect the issue to come up with a solution and perhaps share it for similar situated customers.
       
    11. CodenameG

      CodenameG New Member

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      i cannot help you with such endeavors. the only thing i can suggest is you talk to your network admin.
       

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