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  • I didn't received key

    Discussion in 'Rebornbuddy Support' started by Linq, Aug 5, 2023.

    1. Linq

      Linq New Member

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      It's been three days and I still haven't received my keys. I'm trying to give support@thebuddyforum.com Sent an email but was rejected.
       
      Last edited: Aug 5, 2023
    2. mastahg

      mastahg Administrator Staff Member

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      Support email is the only place to receive support. I just tested the email and it is accepting emails just fine, not sure what you mean by "rejected"
       
    3. Linq

      Linq New Member

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      I am not sure what caused me to be unable to send the email. Perhaps there are some restrictions on the internet in my country, but I have already used another email to send the email normally and provided the email I filled out during the purchase.
       
    4. Linq

      Linq New Member

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      It has been 5 days since I last sent an email and I still haven't received a response. Is there anything else I can do?
       
    5. mastahg

      mastahg Administrator Staff Member

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      Pm me the order id, and ill see if there is anything i can do.
       
    6. Linq

      Linq New Member

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      Order id is #321183
       
    7. Linq

      Linq New Member

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      Half a month has passed, perhaps I should get my key or my refund?
       
    8. Linq

      Linq New Member

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      Perhaps you need PayPal's order number´╝čThe order id is 2J665541H0958502K
       
    9. mastahg

      mastahg Administrator Staff Member

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      I messaged the person who handles the shop stuff but haven't heard back, it's frustrating for me because I can only act in limited case where the order was approved but some technical issue prevented a email going out or you purchased a key long ago and forgot a username/password.

      I'm trying to rectify this situation by getting access since he's been so unreliable, but I expect it will take time.


      I suggest you do a refund request thru paypal.
       
    10. Linq

      Linq New Member

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      I tried to apply for a refund on PayPal, but PayPal prompted
      "We're sorry, you can't file a case on this type of transaction."
       
    11. Linq

      Linq New Member

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      One month later, the system automatically issued a refund.
       
    12. mastahg

      mastahg Administrator Staff Member

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      Sorry it couldn't get done sooner.
       

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